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ONTNORU Tru by Hilton Norco CA-6-3-low res

Let's Give Them Something To Talk About: The Rhythm of Service Excellence

At Tru Norco, guest service isn’t just part of what we do—it’s the rhythm that sets the tone for our brand and culture. As we approach our one-year anniversary, we’re proud to share some exciting news: Tru Norco has been recognized as Tru by Hilton’s Development of the Year, is nominated for Hotel of the Year and awarded TripAdvisor Travelers&#8217; Choice.
But awards alone don’t define us. What truly has everyone talking is our harmony as a team. From the moment guests walk through our doors, they’re met with warmth, care, and consistency that goes far beyond expectations. One guest told us, “I now use this Tru as my exclusive business hotel. The staff are incredible—kind and hardworking.” Another described our hotel as their “home away from home,” saying the team feels like family. Others summed it up simply: “Great customer service. I’ll come back over and over” and “We’ve already recommended it to everyone we know.”
Guests don’t just remember their stay—they remember names. Cheryl’s passion resonates, with one guest sharing, “You can tell she loves what she does.” Vanessa keeps the tempo smooth with her kindness and efficiency at check-in, while Meleny’s smile and helpfulness struck the right note during a stay change. From the front desk to housekeeping, the consistency of care creates an experience that plays on long after checkout.
As one guest put it best, “Everything about this hotel is exceptional. The staff truly care about the guests.” That level of service doesn’t just happen—it’s orchestrated by a culture where hospitality is finely tuned, every detail in sync, every interaction part of a bigger performance.
Tru Norco is award-winning, guest-loved, and people-powered. As we celebrate one year and look ahead, we remain committed to providing hospitality that’s memorable, harmonious, and always in rhythm with the needs of our guests—giving them something to talk about.
<img loading="lazy" decoding="async" class="alignnone wp-image-3548" src="https://login.247hotels.com/wp-content/uploads/2025/09/ONTNORU-Tru-by-Hilton-Norco-CA-3-3-low-res.jpg" alt="Happy guest sitting in bright hotel lobby with drink and games" width="479" height="319" />
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24seven Hotels

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The Rhythm of Service Excellence

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Striking the right chord with guests through genuine care, consistent service, and hospitality that sets a new standard.

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<h3 data-start="249" data-end="326">A Decade of Growth, Grit, and Great Leadership: Hannah Huse Promoted to SVP, Commercial Services</h3>
At Twenty Four Seven Hotels, we believe the best stories in hospitality start with people who lead with heart. This month, we’re proud to celebrate one of those stories—the promotion of <a href="https://www.247hotels.com/team/hannah-huse">Hannah Huse</a> to Senior Vice President, Commercial Services.
Hannah’s journey with us began ten years ago as the opening Director of Sales at the first U.S. Moxy in Tempe, Arizona. From the start, she brought a contagious energy and an unshakable passion for people, performance, and purpose. It didn’t take long for her to make her mark—championing collaboration, building trust, and inspiring teams to aim higher with every project and partnership.
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Reflecting on her journey, Hannah shared:
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“The last 10 years have been incredibly meaningful to me as Twenty Four Seven has empowered me to grow as a leader within the company. Over the past decade, my greatest joy has been helping to build a collaborative community—one that learns from each other, drives performance, and continuously innovates to better serve our stakeholders. I am passionate about not just growing hotels but growing the people within them and enriching the guest experience for those we serve.”
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From Regional Sales Director to Vice President of Sales &amp; Marketing, and now Senior Vice President of Commercial Services, Hannah’s authentic leadership has helped define what makes our culture a differentiator in the hospitality industry.
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“Hannah has really found her voice and helped influence not just her department, but the company’s pursuit of excellence as a whole,” says David Wani, CEO of Twenty Four Seven Hotels. “I look forward to continued growth in her new role.”
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In her new position, Hannah will oversee sales, marketing, revenue management, distribution, and brand strategy—continuing to drive performance while keeping people and purpose at the center.
We’re grateful for leaders like Hannah who embody the rhythm of 24seven Hotels—where passion meets perseverance and hospitality is always finely tuned.
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24seven Hotels

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Hitting All the Right Notes: Growth, Grit, and Great Leadership

Hannah Huse celebrates 10 years, growing from Moxy’s opening Director of Sales to Senior Vice President, Commercial Services.

Blog - Growth, Grit and Great Leadership | 24seven Hotels

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Daring to Be Great: A Leader on the Rise

Meet Henry Kweon, a dynamic leader with a passion for people and a drive for service excellence. With nearly a decade of experience in hospitality, Henry is making his mark by empowering teams, creating meaningful guest experiences, and leading with heart.
Tell us about your career journey—how did it all begin, and where has it taken you? 
I’ve been in hospitality for almost ten years, and each role I’ve taken on has helped shape both my operational know-how and my leadership approach. I started at the front desk and grew into leadership positions including Front Office Manager, Director of F&amp;B, and Assistant General Manager. Along the way, I’ve focused on elevating the guest experience and building strong, service-driven teams that take pride in what they do every day.
How would you describe yourself in one sentence? 
I’m a people-first leader who builds trust, drives results, and empowers others to thrive.
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What does hospitality mean to you? 
Hospitality is all about human connection. It’s the feeling of being seen, valued, and truly cared for—from the moment someone walks through our doors. To me, it’s more than service; it’s a consistent, heartfelt experience rooted in empathy and integrity.
What’s your leadership philosophy? 
Lead with purpose, serve with humility, and communicate with clarity. I believe in leading by example, fostering accountability, and celebrating progress. When people feel supported and challenged in the right way, they naturally deliver their best work.
What’s a recent challenge you faced and how did you overcome it? 
One of the biggest challenges I’ve tackled recently was managing our rooms inventory effectively—especially with a high volume of airline crew staying with us. When I joined the team, we were regularly overbooked, resulting in guests being walked or left waiting for hours. I worked closely with our revenue management team to better protect inventory and minimize overbookings. I also collaborated with housekeeping to streamline scheduling, ensuring rooms were ready faster. These changes helped reduce the daily stress on our team and are steadily restoring guest satisfaction to where it should be.
What keeps you inspired to grow as a leader? 
I’m driven by the opportunity to develop others while growing myself. Knowing the positive impact we can have—on our teams, our guests, and our communities—keeps me going. Every challenge is a new chance to grow, raise the bar, and strive for something even better.
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What’s your go-to hype song? 
“Goodbye Yesterday” by Elevation Rhythm and Grace Binion—it’s a reminder that every day is a fresh start.
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24seven Hotels

Daring to Be Great: A Rising Leader

An inspiring career growth story from a hospitality industry professional and the newest General Manager at 24seven Hotels in Los Angeles

Blog - A Rising Leader | 24seven Hotels

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<h1 data-pm-slice="1 1 []">Celebrating Excellence: Our Top 3 Award Winners for 2024</h1>
At 24seven Hotels, we take immense pride in recognizing the exceptional individuals and teams who exemplify our core values and set the standard for excellence in hospitality. This year, we honor our top award winners who have gone above and beyond in their dedication to service, leadership, and operational success.
<h5 data-pm-slice="1 1 []">Hotel of the Year: Cambria Hotel Calabasas-Malibu</h5>
The Cambria Hotel Calabasas-Malibu has set a new benchmark for excellence, earning the coveted 2024 Hotel of the Year award. This recognition is a testament to the team&#8217;s unwavering commitment to building the right culture, maximizing individual strengths, and working together as one cohesive unit.
The results of their dedication speak for themselves. In 2024, the hotel achieved outstanding performance in key metrics, with LTR scores surpassing 9 for the first time and an index maintaining a strong 112, even as ADR grew by 5% year-over-year. The team&#8217;s relentless pursuit of excellence translated into a 14.6% year-over-year revenue increase, with restaurant revenue growing by 24% in food sales and 20% in beverage sales. Most impressively, the F&amp;B operation turned profitable for the first time since opening, boasting a 573.4% increase in profitability—a testament to strategic leadership and an owner’s mindset.
Beyond financial performance, the hotel excelled in guest satisfaction and operational excellence. The team proudly received multiple awards at our 2024 annual company conference, Come Together, where they celebrated their achievements in style, walking the red carpet to mark their success. Among their standout recognitions:
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<li>Performer of the Year: Ashley Dresser, Front Office Lead</li>
<li>Cleanliness of the Year: Housekeeping Team</li>
<li>Culinary Achievement of the Year: Food &amp; Beverage Team</li>
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The start of 2025 tested the resilience of the Cambria Calabasas-Malibu team with the challenges of the California wildfires and an eight-day power outage. Yet, through adversity, they only grew stronger, proving once again that their teamwork, dedication, and perseverance are the foundation of their success.
We are honored to recognize Cambria Hotel Calabasas-Malibu as our 2024 Hotel of the Year. Their achievements reflect the very best of 24seven Hotels—a culture of excellence, teamwork, and relentless pursuit of growth. Congratulations to this extraordinary team!
<h5 data-pm-slice="1 1 []">General Manager of the Year: Rikin Patel</h5>
Leadership in hospitality is about more than just managing a property; it’s about inspiring teams, delivering exceptional guest experiences, and driving business success. Rikin Patel, this year’s General Manager of the Year, embodies all of these qualities and more.
Under Rikin’s leadership, his hotel is a standout performer across all brand metrics. His 2024 Quality Assurance Score reached an impressive 93.3%, with cleanliness scores at 90.2% and stay scores at 84%. His hotel’s index remains over fair share at 136, marking a five-point increase year over year. These achievements are not just numbers—they represent a commitment to operational excellence and guest satisfaction.
What truly sets Rikin apart is his quiet but powerful leadership. He leads by example, whether he’s at the Front Desk welcoming guests or walking rooms with his Housekeepers. His hands-on approach fosters trust, respect, and a deep sense of teamwork among his staff. His property faces the same challenges as any other, yet his leadership ensures some of the strongest guest experience scores among Hampton Inn &amp; Suites properties. His team’s positive engagement in the Associate Engagement Survey, with positive scores across every single category, speaks volumes about his ability to create a thriving work environment. Rikin Patel is more than a General Manager—he is a hospitality leader through and through.
<h5>Director of Sales of the Year: Jennifer Byerly</h5>
A strong sales leader is more than just a revenue driver—they inspire teams, create unforgettable experiences, and set a vision for success. This year’s Director of Sales of the Year, Jennifer Byerley, exemplifies all these qualities and more.
Jennifer leads by example, setting high standards for her team and fostering a culture of excellence. She thrives on collaboration and mentorship, guiding colleagues with patience and precision to achieve shared goals. Her ability to craft captivating stories and curate unforgettable moments makes her a standout in hospitality sales.
Her impact on revenue growth is undeniable. In 2024, Jennifer achieved spectacular results across corporate, group, and catering segments, consistently exceeding her sales goals. She closed out Q4 at 122% of target and drove a year-over-year revenue increase of over $1.1 million across key business areas.
Jennifer is also a master of event management, ensuring that every detail is executed flawlessly. Her commitment to guest experience extends beyond sales—she ensures VIPs receive extraordinary welcomes, complete with premium room upgrades and thoughtful amenities.
With her boundless creativity, strategic mindset, and dedication to excellence, Jennifer Byerley has set a new benchmark for sales leadership at 24seven Hotels. We are proud to celebrate her remarkable achievements!
As we celebrate these outstanding winners, we acknowledge that their success is a reflection of the dedication, teamwork, and passion that define 24seven Hotels. Congratulations to Rikin Patel, Jennifer Byerly, the entire team at Cambria Hotel Calabasas-Malibu and our many other award recipients—we look forward to another year of raising the bar in hospitality excellence!
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24seven Hotels

Celebrating Excellence: 2024 Award Winners

Celebrating the exceptional individuals and teams who exemplified our core values and set the standard for excellence in hospitality in 2024.

Blog - Our 2024 Award Winners | 24seven Hotels

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<h1 data-start="0" data-end="71">Let&#8217;s Hear It For Our Hotel Engineers: The Unsung Heroes of Hospitality</h1>
During National Engineers Week, we take a moment to shine a spotlight on our incredible hotel maintenance associates—the problem-solvers, innovators, and behind-the-scenes experts who keep our properties running smoothly. To give deeper insight into the world of hotel engineering, we sat down with Tim Laughton, our Corporate Director of Engineering, to talk about innovation, safety, and the passion that drives his team.
<h4 data-start="302" data-end="334">Innovation in Engineering</h4>
When asked how engineers bring innovation to their roles, Tim emphasized the importance of adaptability:
&#8220;One must always be open to entertaining new ideas and constantly seeking new ways to improve our hotels. We are in an ever-changing industry, in an evolving world, and the only constant is embracing change. Technologies that track and reduce energy usage, transitioning from gas to electric to lower our carbon footprint—these are just some of the ways we can make a difference in our role.&#8221;
<h4 data-start="661" data-end="702">The Hidden Work of Hotel Engineers</h4>
Many don’t realize just how much care and precision go into maintaining a hotel’s Life Safety systems. According to Tim:
&#8220;Most people don’t know how much effort goes into fire inspections and upholding the strict standards—testing alarms, horns, strobes annually, sprinkler flow tests quarterly, and ensuring hallways remain clear in case of an emergency. If guests ever need to exit a building in the dark or through smoke, our work ensures they can do so safely. Life Safety of our guests and assocaites is the #1 priority, and it’s the engineer’s responsibility to uphold it.&#8221;
<h4 data-start="1120" data-end="1158">Going the Extra Mile for Guests</h4>
Sometimes, engineering excellence is measured in the moments that matter most. Tim shared a story about a time his quick thinking prevented a wedding day disaster:
&#8220;A wedding party had spent the day at the pool and was heading back to their rooms to get ready when one of our property’s boilers went down—cutting off hot water to their side of the hotel. We immediately started receiving complaints, and knowing the impact this could have on their big day, I worked with the Front Desk Manager to take some rooms out of order for them to shower in. We didn’t have time for full room changes, so this was the best solution. By the time they returned that night, the boiler was back online, and their wedding day went on as planned. They were so grateful and understanding of the situation.&#8221;
Our engineering teams collaborate with every department to create the best experiences for guests and protect the owner’s assets. Whether it’s ensuring a pristine arrival experience, maintaining associate safe &amp; sound programs, fixing a downed AC unit, or cleaning the pool, engineers are integral to every aspect of the hotel. Watch the video below to hear more from one of top performers, Don Olsen at Courtyard Boise West/Meridian.
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<h4 data-start="1555" data-end="1580">The Drive to Excel</h4>
For hotel engineers, taking care of a property isn’t just a job—it’s a point of pride.
&#8220;The guests are spending their hard-earned money on their stay, and they deserve top quality, above and beyond the norm. The exceptional work we put into the properties gives guests such a great experience that they want to tell others about it. And that’s the best advertisement—word of mouth. At the same time, owners invest in these buildings to see a return, and we want their bottom line to be something they’re happy with. At the end of the day, it’s about creating a place of memories.&#8221;
Hotel engineers are the ultimate problem solvers—combining the art of hospitality with the technical expertise needed to keep every detail running smoothly. They are the heartbeat of our hotels.
This week, and every week, we celebrate and thank our engineering rock stars for all they do!
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24seven Hotels

Lets Hear It For Our Hotel Engineers

Twenty Four Seven Hotels celebrates our rockstar hotel maintenance leaders for National Engineers Week.

Blog - Lets Hear It For Hotel Engineers | 24seven Hotels

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Cold season drink - orange and rosemary cocktail

<h1>Dry January: Embracing the Sober Curious Movement</h1>
As the new year begins, so does Dry January, a month-long commitment for many to hit pause on alcohol consumption. What started as a personal challenge for a healthier lifestyle has grown into a global movement, fueled by a rising interest in the &#8220;sober curious&#8221; lifestyle. This trend is not limited to January; many consumers are choosing zero-proof liquors, alcohol-free beers, and sophisticated mocktails year-round.
The shift in mindset around alcohol is changing the hospitality landscape, and we’re excited to meet guests where they are. At our hotels, we’re proud to introduce craft mocktails that deliver all the creativity, complexity, and refreshing satisfaction of a cocktail—without the alcohol. These thoughtfully crafted beverages blend fresh squeezed juices, teas, and other herbal and seasonal ingredients, unique flavors, and expert technique, ensuring there’s something for everyone to enjoy.
Dan Grunbeck, Corporate Director of Food &amp; Beverage at Twenty Four Seven Hotels, is leading the way with a bar menu shake up across the hotel portfolio – “The non-alcoholic trend is here to stay, and it’s only getting bigger and more prevalent” says Gunbeck. No- and low-alcohol beverage consumption has exploded in recent years, growing by 190% on menus over the last 4 years, according to Datassentia.
Whether guests are fully embracing Dry January or simply exploring the sober curious lifestyle, we’re here to provide an experience that caters to their preferences. Mix it up and try our new zero-proof cocktails at participating Twenty Four Seven Hotels. Cheers to new beginnings and more inclusive beverage options for all!
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By 24seven Hotels

Dry January: Embracing the Sober Curious Movement

Sober curious? Buzz-worthy non-alcoholic cocktails are something to celebrate and now available at select Twenty Four Seven Hotels.

Blog - Embracing Sober Curious | 24seven Hotels

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Spiced Salted Cream Espresso Martini from Terra inside The Steward in Santa Barbara

<h1>Raise a Glass to National Espresso Day with a Spirited Twist</h1>
Today, we’re turning up the energy and elegance for National Espresso Day with a cocktail that’s as bold as it is beautiful. Across our hotels, we’re celebrating this trending beverage in style with the Espresso Martini, reimagined to delight guests with an elevated presentation and unforgettable taste.
“Our version isn’t just a drink – it’s an experience” says Dan Grunbeck, Corporate Director of Food &amp; Beverage. Served exhibition-style, the Espresso Martini is crafted before your eyes, featuring rich, velvety espresso, premium vodka, and a touch of indulgence. Topped with whipped foam and finished with edible gold flakes, it’s a cocktail that brings luxury to the table while honoring the classic flavors that make the Espresso Martini a favorite worldwide.
This sophisticated sip perfectly blends the buzz of coffee culture with the artistry of mixology – an ideal toast to National Espresso Day. So, raise a glass, soak in the atmosphere, and celebrate this trending beverage at one of our hotel bars. Cheers to bold flavors, unforgettable moments, and a little extra sparkle!
Recipe: Spiced Salted Cream Espresso Martini (makes 1 serving)
2 oz. Vodka
1 oz. Tia Maria Coffee Liquor
1.5 oz. Espresso
3 oz. Frothed Heavy Cream seasoned with 0.2 oz. Coarse Sea Salt and 0.06 oz. each of Cinnamon, Nutmeg, Sugar and Coriander
Shake Vodka, Coffee Liquor and Espresso vigorously over ice. Serve in a chilled coupe glass topped with frothed seasoned cream foam and garnished with a Sugar in the Raw rim, Gold Flake and micro-planed Coffee Bean.
<img loading="lazy" decoding="async" class="alignnone wp-image-3190" src="https://login.247hotels.com/wp-content/uploads/2024/11/Blog-Photo-Collage-Template.png" alt="Raise a Glass to National Espresso Day with a Spirited Twist" width="531" height="226" />
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24seven Hotels

Celebrate National Espresso Day with a Spirited Twist

We're celebrating National Espresso Day with a spirited twist at hotel bars across the 24seven Hotels portfolio.

Blog - A Spirited Twist For National Espresso Day | 24seven Hotels

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Fairfield Inn Indio_Lobby Check-in_Clerk (Small)

<h1>Leadership Insights: Creating a Culture of Service Excellence</h1>
Hospitality and service are often mentioned together, but they’re not quite the same. Hospitality is about creating a feeling—how we make people feel welcomed and valued. Service, on the other hand, is about the actions we take and how we measure those efforts. At 24seven Hotels, our mission goes beyond service; we strive to craft an experience that ensures every guest feels seen, heard, and truly appreciated—leaving them with an unforgettable, lasting impression.
Let’s hear from two hotel leaders at the top-performing <a href="https://www.247hotels.com/locations/townplace-suites-by-marriott-ontario-chino-hill">SpringHill Suites Boise West/Eagle</a>: TJ Gibson, General Manager and Justin Sharp, Assistant General Manager.
What does service excellence mean in the context of the hospitality industry?
TJ: Service excellence begins with the guest’s first impression on arrival. Keeping the hotel exterior and entrances clean is crucial as it sets a positive tone. As guests enter a tidy lobby, they should be greeted promptly by a welcoming associate. This is one of the defining things I&#8217;ve noticed at my hotels that helps ensure an enjoyable stay. A key component of this is training our associates to follow the 15/5 rule throughout the guest’s stay – at 15 feet you acknowledge the guest with a smile or nod and at 5 feet you greet them with a “hello.” This simple practice makes a big difference. We discuss the 15/5 rule and share guest experiences during our morning meetings to keep service ideas fresh and effective.
Building our service culture though begins with a daily morning meeting – and we view it as a celebration. This instrumental for informing staff about hotel happenings to ensure they&#8217;re well-prepared. We discuss a weekly service topic, share service stories, and play a song of the week with lights for added fun and morale boosting. These five to ten-minute meetings foster teamwork and a collective atmosphere. It is tailored to keep communication open and discuss service strategies with all departments. This meeting also encourages our associates to be able to approach hotel leaders with anything that they may need. Guest surveys are also reviewed to highlight our strengths and areas for improvement, and service topics often address current guest feedback, allowing quick resolution of potential issues. This is also a great time to help them manage their workload and stress levels in effective ways.
What role does leadership play in shaping a culture of service excellence?
Justin: As leaders, we aim to continually improve our associates&#8217; experience. I prioritize being present with my team and demonstrating to them they are important by pausing my work to address their needs. I communicate expectations clearly and lead by example, I never ask anything of them that I wouldn&#8217;t do myself. We then work together to determine what we need to do to meet our standards, ensuring they are invested in the process every step of the way.
How do you hire and train staff to embody a culture of service excellence?
TJ: During an interview, one primary focus of mine is to ensure that the candidate demonstrates a genuine passion for serving others and improving someone&#8217;s day. If this passion isn&#8217;t evident, I do not proceed with hiring. While I can provide training for job-specific duties, instilling a desire to serve our guests is innate in someone. Associates lacking this fundamental drive can negatively impact team morale and the quality of service we offer.
It&#8217;s crucial to engage with associates and understand what enhances their performance. I regularly inquire how I can improve their work experience and support their professional growth. This empowerment fosters their development, ensuring they feel confident in their abilities across any career path they pursue.
How does a hotel maintain high standards and what strategies are in place to ensure service consistency? 
Justin: Leadership sets the tone. Leaders must communicate expectations clearly and make sure department heads have what they need to meet Marriott standards and service metrics reliably. We demonstrate the behaviors and actions we expect from our team. Our associates see us working alongside them, performing the same tasks they are asked to do. This shows our support for them. We empower the team to resolve issues and ensure a pleasant stay for our guests, they understand and have confidence that we will back their decisions. We provide regular coaching and training to facilitate improvement. We utilize our systems and tools to keep detailed notes about our guests and listen to what our guests are saying. We read and respond to every review to see what is going well for us, and what is not going well and then share with our team. We share not only the guest comments, but also how we respond to each guest as well. Then we show we care by acting upon these things. I have even had guests with a bad experience leave feedback and because I followed up with them to address their concerns they will return.
What role does employee engagement play in providing finely tuned hospitality? 
Justin: I am constantly talking to my team, asking for their opinions and ideas &#8211; I’m genuinely interested in what they have to say! They feel more empowered when the ideas come from themselves, and I let them take initiative in crafting those kick-ass guest experiences. Maybe it’s offering a discount for bereavement or giving a complimentary beverage or snack for a tired guest. We let the staff know that we’re in hospitality. We don’t have to give everything away but making those small gestures with our guests goes a long way in how they feel. Ultimately, they’re the ones that must carry out the excellent service and they are more eager to do so when it genuinely comes from their hearts and minds.
 What are some innovative practices your hotel has implemented to enhance the guest experience?
Justin: We ensure that every ambassador elite member receives a welcome letter in the room. I like to put the handwritten note in the spotlight in their room with a bottle of water.
We dim lighting and set out votive candles in the lobby in the evening to create an inviting atmosphere for our guests.
I ensure that I’m present at the front desk during peak check in/out times and speak to every guest. Walking through breakfast and speaking with guests is very important to create an all-around service experience. Sometimes, the guests do not realize that I’m a manager, because I’m wearing a regular hotel uniform. I think it gives me a unique chance to listen to their feedback when they’re not realizing I’m a manager.
SpringHill Suites Boise West/Eagle has numerous Marriott Spirit to Serve award winners, tell us more about this special recognition.
Justin: Several things – empowered associates and guest engagement. I speak to guests several times throughout their stay, when they share that someone provided good service, I am honored to provide the associates name and invite them to leave a review and submit a survey.
The recognition reflects our team&#8217;s unwavering dedication to delivering exceptional hospitality every day. We prominently display the awards in our back office for everyone to celebrate and understand that good efforts bring good rewards. Our associates not only get to celebrate together but it helps motivate them to keep pushing so they can earn one as well. When new associates are hired, I explain to them about the award to inspire them as well.
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Thank you, SpringHill Suites Boise West/Eagle, for your dedication and passion for service. Here’s to continuing the pursuit of excellence, one guest at a time!
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Curious about how leadership shapes our service culture? Learn more about <a href="https://www.247hotels.com/about/culture">our Culture</a> or explore career paths by viewing our current <a href="https://www.247hotels.com/careers/search-jobs">Job Opportunities</a>.

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Leadership Insights: Service Excellence

Learn how our hospitality performers create a cultre of service exellence each and every day at 24seven Hotels.

Blog - Leadership Insights - Service Excellence | 24seven Hotels

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Cambria Hotel Denver Downtown RiNo Housekeeping (1)

<h1>Behind the Scenes: Insights from Our Executive Housekeepers </h1>
It’s one of our favorite weeks of the year – International Housekeeping Week and we’re celebrating our associates who play a vital role in delivering hospitality, finely tuned. Our housekeeping teams ensure every detail is fine-tuned to create a welcoming environment, where guests feel not just at home, but truly valued. Because it&#8217;s the little things that turn a stay into a memorable experience. Meet three of our passionate housekeeping leaders who help us deliver unforgettable performances every day.
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How long have you been in the hospitality industry?
Edith: I have been in the hospitality industry for 21 years. I started my career as a room attendant and have worked my way up through various roles, eventually becoming a director.
Doris: As long as I’ve lived here, for 9 years.
Claudia: 9 years.
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What is your favorite part of your job?
Edith: The people I serve – my guests and my team. Over the years, I’ve found that sharing my knowledge to help others grow and doing something positive for someone brings me a great deal of satisfaction.
Doris: The great feeling of accomplishment when the room is clean after it was destroyed.
Claudia: My favorite part of my job is our guests. I take great pride in making their stay as perfect as possible.
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Any tips [leadership or cleaning] to share?
Edith: Lead by example and empower your team members and lead by example. Create a fun and positive work environment. Demonstrate how working together can make a real difference—when everyone sees the positive impact of their collective efforts, it boosts morale knowing we all make each other stronger.
Doris: Use vinegar to clean anything if there are no chemical cleaners available.  It works the same and is like magic!
Claudia: Making a bed that&#8217;s larger than a twin can be time-consuming no matter which corner you start with, you almost always realize you put the long end of a fitted sheet on the short end of the mattress. The trick is tags always go on the bottom.
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How do you motivate yourself and your team?
Edith: I’ve learned that sticking to the same routine can make work feel boring and uninspiring. To keep things fresh, I challenge people to grow and chase their own goals in the industry. I love empowering my team to think and act like leaders—it keeps them excited and gives their work real meaning. I also promote a culture of sharing by encouraging everyone to teach others what they know. This way, everyone stays engaged and invested, and we all keep learning and growing together.
Doris: I’m always motivated, seriously, always. Tracking our service and cleanliness scores, working to achieve top brand ranking, and always knowing we can improve is what drives me. For my team, I love to serve them good food—tacos and consistently show my appreciation for their hard work to keep them motivated.
Claudia: Motivation is about more than just doing the job at hand, it&#8217;s about doing your job with passion and purpose. I&#8217;m a self-starter and I lead my team by example. I hold inspiring morning meetings and create fun incentives, not just focusing on where the team can improve but recognizing them for a job well done.
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What does hospitality mean to you?
Edith: It’s about creating memorable experiences and making real connections with a diverse range of people—this applies to both our internal and external guests; they are all important to keep happy. Seeing their joy and knowing I played a part in it brings me a deep sense of personal fulfillment.
Doris: Making my guests comfortable, letting them feel like this is their home-away-from-home.
Claudia: Making sure every detail is finely tuned to create a welcoming environment.
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From your genuine care and attention to cleanliness to inspiring your teams daily—thank you for being shining examples of what it means to make others feel welcomed.
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Inspired by our housekeeping heroes and want to explore more backstage stories or opportunities? <a href="https://www.247hotels.com/about/meet-the-team">Meet our Team</a> or search for current <a href="https://www.247hotels.com/careers/search-jobs">Job Opportunities</a>.

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Behind the Scenes: Insights from Our Executive Housekeepers

In honor of International Housekeeping Week, meet three of our passionate housekeeping leaders at Twenty Four Seven Hotels!

Blog - Behind the Scenes: Housekeeping | 24seven Hotels

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Dinner and Drinks at Cambria Hotel Burbank Restaurant

<h1>Join Us in the Kitchen for a Chef Chat </h1>
Some things are a job, others are a craft. The difference is not the task but the enthusiasm, curiosity and creativity. Never is this truer than in the culinary world—from sourcing the finest ingredients to experimenting with new techniques, our culinary team never stops pushing the boundaries of flavor and presentation. In honor of National Culinary Arts Month, we are excited to introduce you to two of our passionate Food &amp; Beverage leaders who bring the art of good food and the soul of hospitality to life every day.
Dan Grunbeck, Corporate Director of Food &amp; Beverage and former award-winning Executive Chef
Q: How long have you been in the Food &amp; Beverage industry?
A: 22 years
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Q: What do you love most about your role as a Corporate Director of Food &amp; Beverage?
A: I love working in different markets and having the opportunity to create unique, localized menus for our guests. It’s a rewarding experience to embrace each hotel brand and each community, bringing their story to life through beverages and food.
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Q: Tell us about any Food &amp; Beverage trends you are seeing right now and how 24seven Hotels is embracing them.
A: This year, we are seeing an increased focus on beverage programs and food menus are being refined &#8211; more simple and locally sourced. Cocktails are being infused with teas and fresh vegetable juices and fusion cuisine has been on the rise.
We change our hotel menus quarterly to ensure we can tap into the freshest ingredients and latest popular flavors. Having both the beverage and food menus speak to the market while embracing current techniques, reflects travelers growing appreciation for cultural diversity in their dining experiences.
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Q: What is your favorite menu item right now?
A: On a hot summer day, I love Aguachile with fresh Baja Shrimp paired with a Flor de Mexico cocktail. We make this cocktail with Mezcal,  Jamaica, Aperol and Agave Nectar then garnish it with Black Sea Salt and local flowers.
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Q: As a culinary leader, how do you inspire your team?
A: I want to ensure every associate, Front of House or Back of House, puts their own signature on each drink and each dish we serve. It gives them a sense of ownership and pride in the experiences we are providing to our guests.
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Augusto Caudillo, Area Executive Chef and local fan favorite chef
Q: How long have you been in culinary arts?
A: I have been in the culinary field for 22 years. Two years washing dishes, two years in culinary school and 18 years cooking and managing.
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Q: Why did you become a chef?
A: I started helping a local caterer with events on the weekends to earn extra money and just fell in love with it. I quit my job as a technical director of a local news station and enrolled in culinary school!
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Q: How do you describe your cooking style?
A: My cuisine is a mix of rustic and modern styles focused on California costal ingredients and flavors. There is satisfaction in creating simple, quality and nourishing dishes for our guests.
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Q: What most excites you on your current menu?
A: I really like our Yogurt Marinated Chicken. It is local chicken from Jimenez Family Farms located in Santa Ynez. I love showcasing our local farmers.
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Q: What is a typical day like for you and your team?
A: Each day begins with setting up breakfast service then I have meetings with vendors and work on ordering products. In the afternoon, we create food for our marketplace which rolls us into dinner prep followed by cleaning up and getting ready to do it all over again!
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Q: Congratulations on your recent promotion! Tell us about your new role and what you are most looking forward to?
A: I am looking forward to the opportunity to impart my culinary knowledge and expertise to fellow chefs and cooks to help them grow and be successful. I also enjoy setting up systems to improve the quality of food and service which will be a fun challenge for me at multiple locations.
Let&#8217;s raise a fork to our passionate culinarians &#8211; your commitment to excellence turns every meal into an experience and every sip into a moment to savor.
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Enjoyed this peek into our kitchens? Meet more of our <a href="https://www.247hotels.com/about/meet-the-team">Team</a> or explore culinary <a href="https://www.247hotels.com/careers/search-jobs">Job Opportunities</a>.

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Chef Chat

Join us in the kitchen for National Culinary Arts Month with two of our passionate Food & Beverage leaders at Twenty Four Seven Hotels!

Blog - Chef Chat | 24seven Hotels

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<h1>Daring To Be Great: Meet A Rising Star </h1>
<h4>Adin Castillo, Sales Manager</h4>
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Meet Adin Castillo, he is a Sales Managers and one of our growing leaders. He has a real passion for people and service excellence and is enthusiastic about what’s to come.
How long have you been in hospitality?
I&#8217;ve been in the hospitality industry close to 10 years.
What does hospitality mean to you?
To me, hospitality is about making people feel genuinely welcome and appreciated. In sales, this means really listening to our clients, understanding what they need, and going above and beyond to meet those needs. It&#8217;s about building strong, lasting relationships and ensuring that every guest has a fantastic experience with us. When our clients feel valued and taken care of, they&#8217;re more likely to come back and recommend us to others. It’s all about creating those memorable moments that make people smile and want to return.
What is a motto you like to live by?
It is literally true that you can succeed best and quickest by helping others to succeed.
What motivated you to step up and become a leader in the organization?
I believe in the power of connecting with others and building positive relationships. In our hotels, I&#8217;ve seen how important it is to connect with both guests and colleagues. When we focus on building real relationships and making everyone feel welcome, heard and cared for, this motivates our team to give their best.
I&#8217;ve been fortunate to have amazing mentors like Rosanna Harrison, Area Director of Sales, who has been there for me since the beginning. She has helped me every step of the way on my growth journey, and Eddie Andre, my General Manager, who has shown me the impact a great leader can have. Their support and my desire to contribute more to our team&#8217;s success inspired me to step up.
What are you most looking forward to in your new sales role?
I&#8217;m most looking forward to building strong relationships with our clients and partners, understanding their needs, and providing solutions that exceed their expectations. It&#8217;s exciting to think about how I can contribute to our growth and success in this new role!
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We hear you have been appointed a Choice Hotels Brand Ambassador? Tell us about this opportunity and why it’s important to you.
Being appointed as a Choice Hotels Brand Ambassador is a great feeling. This role allows me to represent the values and standards of the Choice Hotels brand, ensuring our guests receive top-notch service and quality. It&#8217;s important to me because it aligns with my commitment to excellence and my passion for making a positive impact in the hospitality industry.
What is your hype song.
&#8220;Can&#8217;t Stop the Feeling!&#8221; by Justin Timberlake.
Adin, thank you for your dedication to creating memorable guest experiences and seizing new opportunities. We look forward to your continued growth – the sky is the limit!
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Inspired by Adin’s journey? Discover more of our <a href="https://www.247hotels.com/about/meet-the-team">Team</a> or take the next step with our <a href="https://www.247hotels.com/careers/search-jobs">Job Opportunities</a>.

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Daring To Be Great: Meet A Rising Star 

Meet Adin Castillo, Sales Manager at Twenty Four Seven Hotels. A thriving leader with a passion for people and service excellence.

Blog - Daring To Be Great: Meet A Rising Star | 24seven Hotels

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<h1>A Perfect Summer Pairing</h1>
In honor of this weekend being the unofficial start to Summer and National Book Day – Let’s celebrate the joy of reading and travel with the perfect pairing! Whether you are an avid reader or a casual one, there is no better way to enjoy a good book than by relaxing at a hotel poolside, soaking up the sun and the scenery, and escaping into a different world. 24seven Hotels has you covered, here is an ideal destination and an inspired read for a perfect Summer pairing.
The Hotel
At <a href="https://www.cambriacalabasas.com/">Cambria Hotel Calabasas-Malibu</a> you’ll find a little nook of heaven! Nestled in the heart of Malibu Canyon, this upscale hotel offers approachable luxuries and resort-style amenities making it the perfect place to relax and rejuvenate or to get out and explore the Malibu area.
Once you check-in, get your vacation started with a signature Malibu Colada served in a coconut cup that has light rum, coconut cream and a black sea salt rim. This cocktail will have you feeling the ocean breeze on your face from the first sip. Then pull up a lounger and order the perfect counterpart, Malibu Shrimp Tacos. This simple and tasty dish exemplifies coastal cuisine with a twist, the little kick of a sriracha aioli will give you just the right amount of spice to elevate your senses. Now it’s time to splish splash – grab your swimsuit, reserve a private poolside cabana that comes with a fully stocked beverage cooler and sit back, relax and enjoy! Once the pool day is done, enjoy live entertainment, a glass of wine from <a href="https://www.cambriawines.com/">Cambria Estate Winery</a> and Miso Glazed Salmon at <a href="https://www.cambriacalabasas.com/dining">Malibu Canyon Bar &amp; Grill</a> before retreating to the comfort of your serene guest room.
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The Book
People We Meet on Vacation by Emily Henry: This book is a great counterpart to your summer vacation for fans of romantic comedy and heartfelt friendship. Poppy and Alex are two best friends who met in college and have been going on annual vacations together ever since. This book will make you laugh, cry, and swoon, as you follow Poppy and Alex on their travels and their journey of love. It is full of witty banter, charming characters, and scenic destinations, as well as emotional depth and honesty. People We Meet on Vacation is a book that will remind you of the power and beauty of friendship and romance, and the joy of traveling with someone who understands you.
So, grab a book, find a hotel pool, and enjoy National Book Day! And be sure to share your book appreciation and tag us in your photo, we would love to see your little nook of relaxation!
For an extra beachy read vibe, add these songs to your playlist:
<ul>
<li>Head Over Heels by Tears for Fears</li>
<li>Feather by Sabrina Carpenter</li>
<li>Baby I’m Yours by Artic Monkey</li>
<li>Put Your Head on My Shoulder by Michael Bublé</li>
<li>Until I Found you by Stephen Sanchez</li>
<li>Teenage Dream by Katie Perry</li>
</ul>
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24seven Hotels

A Perfect Summer Pairing

In honor of the unofficial start to Summer and National Book Day – Let’s celebrate the joy of reading and travel with the perfect pairing!

Blog - A Perfect Summer Pairing | 24seven Hotels

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<h2>A Night In The Life: Spotlighting Our Night Auditors</h2>
Have you ever wondered who keeps the lights on long after you’ve turned in for the night when you stay at a hotel? There’s a behind-the-scenes role in hotels that few people outside the industry know about, but it’s served as the starting point for many hotel professionals—it’s the role of the Night Auditor.
Night Auditor Appreciation Day is an initiative started by <a href="https://otelier.io/">Otelier</a> in recognition of the invaluable contribution night auditors make and an acknowledgment of their potential to be future leaders in the hospitality industry. So in honor of the second annual celebration, let’s hear from a few of the Night Auditors at <a href="https://www.247hotels.com/">24seven Hotels</a>.
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What does a Night Auditor in a hotel do?
Lynn: It’s a good mixture of guest service, accounting, and administrative responsibilities.
Susie: I am responsible for closing out one day and starting the next and maintaining a safe and secure hotel throughout the night.
Why did you choose this role:
Kylie: I&#8217;m more of a night owl and enjoy making others smile, even in the late hours of the night. Sometimes people need that last smile of the day before they go to bed and I love being the one to do that.
Frank: It’s a great way to learn and get started in hospitality.
Sonia: It provides me with the flexibility I need.
How does a typical night start? 
Kylie: Conversing with the coworker that is my pass down. I enjoy hearing what occurred during the day, and checking-in on how guests are doing. Sometimes though, it needs to be all hands-on deck and I toss my stuff in the back and start checking guests in right away!
Kathy: With pass downs from the day shift to get caught up on the day’s activities and security checks.
You’re a good fit for a night auditor job if…
Kylie: This is a hard question because the easy answers is if you like being awake at night, but it is so much more than that. You are a little bit of everything on Night Audit. You are Front Desk Agent, Auditor, Maintenance for minor things like resetting TV&#8217;s and Housekeeping. It really is a great feeling making someone&#8217;s night because you fixed their TV or were able to bring bedding to their room to make them comfortable.
Alex: You&#8217;re process-oriented, good at staying awake and can manage the hotel with little supervision.
Kathy: You are detail-oriented and able to resolve issues independently.
Cherry: Thinking quickly and efficiently are important skills to have because you are working alone.
What is your favorite part of your job?
Kylie: Talking to the guests that come in late. They can be interesting people and sometimes have wild stories about why they have arrived so late.
Frank: Any opportunity to make the guests feel completely taken care of throughout the night. Whatever that might mean.
John: Anticipating needs. There is nothing better than the look on someone’s face when you’ve done something thoughtful without them having to ask.
Cherry: My strong team that is professional and has fun together!
What do you hope to do in the hospitality industry in the future?
Alex: I would like to grow into a Front Desk managerial position.
Lynn: I’ve been at Dana Point Marina Inn for 16 years and hope to continue to be!
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Happy Night Auditor Appreciation Day and thank you for your dedication and efforts each and every night!
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24seven Hotels

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A Night In The Life: Spotlighting Our Night Auditors

We are celebrating the unsung heros of hospitality - our Night Auditors. Learn more about this invaluable role in hotel operations.

Blog - Night Auditor Appreciation | 24seven Hotels

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<h2>Caring For Our Own: Financial Wellness Benefits</h2>
Our belief that delivering for our guests and investors starts with taking care of our people—we&#8217;re in the people business after all. From day one our goal is to ensure associates are supported in all aspects so that exceptional experiences can follow. And one way of doing that is by offering more than the standard benefits you come expect from a quality hospitality employer.
In 2024, we are committed to evolving the tools and benefits we provide to our associates empowering them to make informed decisions that can stretch their dollars further, manage their personal finances effectively and gain greater financial peace of mind.
Tools we provide for greater financial peace of mind:
<ul>
<li><a href="https://www.dailypay.com/">DailyPay</a> delivers on-demand paydays</li>
<li><a href="https://www.stayshiny.co/">Shiny</a> digital tipping ensuring more associates are directly compensated</li>
</ul>
“With one of the tightest labor markets in industry history and ever-rising costs, it has become increasingly important for us to recognize the efforts put forth by our associates,” said David Wani, CEO, Twenty Four Seven Hotels. “We believe that by consistently rejecting the status quo and insisting that we can always improve and innovate, we conquer complacency—and ultimately improve the efficiency and effectiveness of our operation. Shiny, along with our Daily Pay program, are examples of the additional efforts we take to ensure our employees are among the most satisfied in the industry.”
Hospitality workers are also the least likely in any industry to have access to a retirement plan at work, and they are also the least likely to have confidence in their ability to retire comfortably. As a premier hospitality management company, we are proud to offer access to retirement plans like 401(k)’s.
Here&#8217;s to health and success for all of our bandmates!
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24seven Hotels

Caring For Our Own: Financial Wellness Benefits

We are committed to evolving the tools and benefits we provide to our associates for greater financial peace of mind.

Blog - Financial Wellness | 24seven Hotels

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<h2>Zero-Waste Culinary Innovation: Less Waste, More Creativity</h2>
In honor of Earth Week, we are showcasing Executive Chef Augusto Caudillo&#8217;s culinary point of view that offers a tantalizing blend of aesthetics, innovation, and nutrition — a testament to his love of cooking, sustainability and bringing people together.
Chef Caudillo is passionate about creating dishes that use every part of the ingredient, from root to leaf, and from nose to tail. “There is satisfaction in simplicity, quality and nourishing dishes” Chef Caudillo says, and he delights in the creativity of no-waste cooking to be both sustainable and cost-effective. One of the first dishes zero-waste dishes originated from the need for hibiscus syrup for a signature margarita, &#8220;in the process of making the syrup, the hibiscus flower that was steeped in water to make the base was discarded. I took the discarded hibiscus flower, sautéed it with onions, tomatoes, peppers, and put it on a housemade blue corn tortilla and made a beautifully moody and tasty taco&#8221; said Chef Caudillo.
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Here are two new highlights from his zero-waste culinary dishes at <a href="https://thestewardsb.com/">The Steward Santa Barbara</a>:
Yogurt Marinated Chicken 
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This dish features a whole chicken that is marinated in yogurt and a blend of spices, then roasted to perfection and served with gremolata. The chicken is sourced from Jimenez Family Farm in Santa Ynez, where the chickens are raised humanely and fed organically. Chef Caudillo uses every part of the chicken for different purposes: the bones and scraps are used to make chicken stock, the tenders are used for the kid&#8217;s menu, and the wings are offered as a special during happy hour. The chicken is served with vegetables from the same farm and chickpeas. The liquid from the chickpeas is not thrown away, but instead goes to the bar, where it is used as an egg substitute to make vegan and gluten-free cocktails. The chickpea liquid, also known as aquafaba, can be whipped into a foam that resembles egg whites and adds a creamy texture and fizziness to drinks.
Moroccan Spiced Roasted Carrots 
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This dish showcases the versatility and flavor of carrots, which are also grown at Jimenez Family Farm. Chef Caudillo roasts the carrots with a blend of spices then serves them with labneh, a thick and tangy yogurt cheese that he makes in-house. To make the labneh, Chef Caudillo strains plain yogurt until it becomes thick and creamy, and uses the excess liquid from the yogurt to make the marinade for the chicken dish. He also uses the tops of the carrots, which are often discarded, to make a pesto that adds a fresh and herbaceous touch to the dish.
These are just two examples of how Chef Caudillo transforms simple ingredients into complex and flavorful dishes, while minimizing food waste and maximizing sustainability. If you are curious to try his other creations, you can visit The Steward’s website and <a href="https://thestewardsb.com/terra">make a reservation</a>. You will not only enjoy a bountiful meal, but also support local farms and a socially conscious approach to dining.
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24seven Hotels

Zero-Waste Culinary Innovation

For Earth Day, Twenty Four Seven Hotels exploring how Chef's can have less waste and more creativity in the kitchen.

Blog - Zero-Waste Culinary Innovation | 24seven Hotels

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The Steward King Room

<h1>Suite Dreams</h1>
What makes staying in a hotel so special that you end up having a perfect sleep? Is it the fluffy hotel bed, complete with a variety of pillows and a heavy duvet? Or is it something else, like the blackout curtains or the aroma? The truth is, it&#8217;s all these factors and more. For National Sleep Awareness Month, let’s uncover why hotel sleep is so blissful.
A Haven with No Distractions
A hotel room is a perfect escape from everything. It’s calm, relaxing, clean, and free from any unnecessary clutter and distractions. A serene environment that’s carefully designed to make you feel as rested as possible.
When you’re in a hotel, you’re away from the daily routines and you don’t have to worry about all the little unfinished tasks that you haven’t had time to do. You can simply relax in the knowledge that all is cared for.
A Respite Perfectly Crafted for Catching Zzz
Hotels put a lot of thought into making sure their guests have the best sleeping experience possible. From the soundproofing and blackout curtains which create a quiet and dark environment for optimal sleep to dimmer switches or lamps to help the create the perfect level of light in the run-up to going to bed and state-of-the-art ventilation and air conditioning systems that keep the air quality fresh and comfortable. Amenities like chamomile tea and lavender-infused sleep masks enhance and enrich your sleep experience, making your time away even sweeter.
Bedding So Fresh &amp; So Clean
Of course, the centerpiece of any hotel room is the bed. And there are few better feelings than when you’ve just washed your bed sheets and you’re climbing into bed to use them for the first time. That crisp, clean feeling can instantly make you feel more relaxed. Hotels not only offer the best quality bedding to ensure it can withstand consistent use and rigorous commercial washings processes but to make the guest stay as comfortable as possible. Some guests even say they have trouble getting out of them in the morning, because they&#8217;re so cozy and snug. Others say they dream more vividly and wake up more refreshed and energized.
So, what are you waiting for? Book a hotel stay and experience the suite dreams and the perfect sleep you deserve.
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24seven Hotels

Suite Dreams

For World Sleep Day, Twenty Four Seven Hotels uncovers the secrets of a blissful night sleep in a hotel.

Blog - Suite Dreams | 24seven Hotels

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<h1>National Engineers Week </h1>
Now taking center stage &#8211; hotel engineers! It&#8217;s National Engineers Week and we are shining a spotlight on a few of our indispensable associates. Our engineers play a pivotal role in hospitality, finely tuned, ensuring guest satisfaction and operational efficiency, day in and day out.
Our engineering teams work with all associates throughout the property to create the best experiences for our guests and ensure the owner’s assets are cared for maintained properly. Whether it be through creating a pristine arrival for guests, championing associate safe &amp; sound programs, fixing a down AC unit or cleaning the pool, engineers are integral to every aspect of the hotel.
<a href="https://www.247hotels.com/about">Twenty Four Seven Hotels</a>’ Corporate Director of Engineering, Timothy Laughton says &#8220;hotel engineers are really good at balancing the art of hospitality and the technical expertise required to keep a hotel running. They are the rock stars of our hotels.&#8221;
In celebration and in gratitude, we are proud to recognize a few of our engineering bandmates. Meet them below:
Arturo Franco, Maintenance Leader at Hampton Inn &amp; Suites Buena Park
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What do you love about engineering?
I like to help people and take great pride in keeping a “looking good” hotel for guests to stay.
Can you share what inspired you to start in engineering?
I started working in apartment buildings and then joined hotels because of the people &#8211; I like providing customer service and making a difference in the guest experience.
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Cristopher Cabrera, Maintenance Engineer at SpringHill Suites by Marriott Anaheim Maingate
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What do you love about engineering?
The good feeling when you complete a task or solve a problem.
Can you share what inspired you to start in engineering?
I was given a new opportunity to work in maintenance and love the opportunity to continually learn something new.
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Michael Pearson, Chief Engineer at SpringHill Suites by Marriott Boise West/Eagle
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What do you love about engineering?
I love being able to interact with guests from all over the world, solve problems and every day is different!
How does engineering make a difference at your hotel?
It’s really important for guests to have a positive first impression when they drive up to the hotel, enter the lobby, and walk into their room. Something as simple as a light bulb can affect a guest&#8217;s experience.
I know that Engineering is often in the background and not always noticed until something goes wrong. I&#8217;m ok with that because it means we&#8217;re keeping ahead of things!
Can you share what inspired you to start in engineering?
Engineering was not always my intended career path, I have degrees in management, technical communications, and 14-years in the high-tech industry. But I&#8217;ve always been a DIYer, so when I took my first job in hotel engineering eight years ago I knew it was a good fit. This position allows me to draw upon my skills, my education, and my work experience.
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Kyle Wimer, Maintenance Leader at Courtyard by Marriott Palm Desert
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What do you love about engineering?
I love figuring things out and every day I continue to learn with my team. I enjoy watching my vision come to fruition.
How does engineering make a difference at your hotel?
Engineering is dynamic, we are everywhere!  We keep an older property looking new.
Can you share what inspired you to start in engineering?
My Dad could fix anything and everything, he inspired me to do the same.
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Saul Ceballos, Maintenance Engineer at Fairfield Inn &amp; Suites Indio Coachella Valley
<img loading="lazy" decoding="async" class="alignnone wp-image-2666 size-full" src="https://login.247hotels.com/wp-content/uploads/2024/02/2-e1708556666908.jpg" alt="" width="253" height="329" />
What do you love about engineering?
I love the daily challenges and I can never get bored because there is always something happening and something new to learn.
How does engineering make a difference at your hotel?
By caring for the guest even though we are behind-the-scenes.
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Javier Roman, Chief Engineering at Hampton Inn &amp; Suites Ontario
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What do you love about engineering?
Being able to share my knowledge with other engineers and help them grow.
Can you share what inspired you to start in engineering?
I love the daily challenges. I knew every day would be different from being a plumber one minute to being an electrician the next.
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To all of our Chief Engineers and maintenance associates, thank you for everything you all do to ensure guest satisfaction and operational efficiency. You are the backbone of our well-functioning hotels!
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24seven Hotels

National Engineers Week

Celebrating National Engineers Week - Twenty Four Seven Hotels spotlights our indispensable engineering associates.

Blog - National Engineers Week | 24seven Hotels

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Classic Christmas decorated New year tree. Christmas tree with wite and silver decorations, ornaments toy and ball. Modern classical style interior design apartment. Christmas eve at home

<h1>Cool Yule Holidays </h1>
Hotels truly shine during the holiday season. Guests are visiting family and friends, looking for a fun vacation, or finding ways to entertain their kids before Santa comes to town. Holiday cheer is in higher demand than ever before, which is exactly what our hotels have set out to create.
Rock around the Christmas tree and enjoy these memorable experiences across the 24seven Hotels portfolio.
1. The elves have arrived early and dropped off coloring pages, candy canes, gingerbread houses and festive decorations to help you make the most of the season.
<img loading="lazy" decoding="async" class="alignnone wp-image-2460" src="https://login.247hotels.com/wp-content/uploads/2023/12/7-e1701992026542.png" alt="Christmas Tree in Hot Lobby and Mug with Candy Canes" width="593" height="270" />
2. Cozy up and stream your favorite holiday movies in the comfort of your guest room.
3. Indulge in festive seasonal menus and cocktails. <a href="https://www.marriott.com/en-us/hotels/phxox-moxy-phoenix-tempe-asu-area/dining/">Bar MOXY</a> in Tempe is mixing up a little something cold and a little something hot!
Cranberry Peppermintin | Vodka, Peppermint Schnapps, Cranberry Juice with Rosemary and Cranberries
Wooly Mitten | Peach Schnapps, Mint Schnapps, Baileys, Hot Cocoa with Whipped Cream and Mini Chocolate Chip Cookies
<img loading="lazy" decoding="async" class="alignnone wp-image-2461" src="https://login.247hotels.com/wp-content/uploads/2023/12/5-e1701992121804.png" alt="Holiday Cocktails" width="580" height="314" />
4. Get in the spirit and have fun at popular nearby attractions.
<ul>
<li>Right outside our front door at <a href="https://www.danapointmarinainn.com/">Dana Point Marina Inn</a> experience Happy Harbor Days with over 700,000 LED lights, boat parade, Santa photo and more. Dana Point Harbor knows how to spread the holiday cheer!</li>
<li>Steps from <a href="https://www.marriott.com/en-us/hotels/snaao-springhill-suites-anaheim-maingate/overview/?EM=DNM_SPRINGHILLANAHEIMMAINGATE.COM">SpringHill Suites Anaheim Maingate</a> you can revel in the Disney magic with holiday themed entertainment and decorations, festive eats and sugary treats, then end the night with a special holiday version of World of Color and fireworks with dazzling snow.</li>
<li>A short drive from <a href="https://www.hilton.com/en/hotels/lgbbuhx-hampton-suites-buena-park/?SEO_id=GMB-AMER-HX-LGBBUHX&amp;y_source=1_OTU3MTM2Mi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D">Hampton Inn &amp; Suites Buena Park</a> enjoy a winter wonderland with thousands of twinkling lights to bring the Christmas spirit to life. Enjoy a nightly Christmas tree lighting ceremony and a musical revue featuring classic Christmas tunes and so much more at Knott’s Merry Farm!</li>
</ul>
<img loading="lazy" decoding="async" class="alignnone wp-image-2468 " src="https://login.247hotels.com/wp-content/uploads/2023/12/Photo-Collage-Template-e1702533564123.png" alt="" width="564" height="297" />
5. Experience the magic of season and make <a href="https://thestewardsb.com/holiday">The Steward Santa Barbara</a> your home for the holidays, named one of the <a href="https://www.goodhousekeeping.com/life/travel/g41521698/best-places-to-travel-in-december/">Top 14 places to travel this December</a> by Good Housekeeping Magazine.
<img loading="lazy" decoding="async" class="alignnone wp-image-2465 " src="https://login.247hotels.com/wp-content/uploads/2023/12/6-e1702530100877.png" alt="Holiday Cocktails by the fire and Making Gingerbread Houses" width="554" height="361" />
6. Ring in 2024 in style at Star Lounge in Sacramento or Terra in Santa Barbara. Purchase your tickets at the links below!
<ul>
<li>The <a href="https://www.historicstarlounge.com/">Star Lounge</a> Supper Club presents a New Year&#8217;s Eve Celebration complete with a five-course pre-fix dinner, drink pairings and live entertainment. <a href="https://www.eventbrite.com/e/the-star-lounge-supper-club-new-year-celebration-tickets-763678511987?aff=oddtdtcreator">Tickets available here.</a></li>
<li>Join us for a New Year&#8217;s Eve Garden Soiree at <a href="https://thestewardsb.com/holiday">Terra</a>! Enjoy live music, signature cocktails, a raw seafood bar, a four-course plated dinner, celebratory desserts and midnight champagne toast.</li>
</ul>
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24seven Hotels

Cool Yule Holidays

Celebrate the holiday season at over 30 hotels in Twenty Four Seven Hotels' portfolio with festive activities and special room offers.

Blog - Cool Yule Holidays | 24seven Hotels

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Moxy Desk

<h1>Daring To Be Great: Insights from a Rising Star</h1>
<h4>Mary Ellen Goese, Corporate Director of Revenue Management </h4>
<img loading="lazy" decoding="async" class="alignnone wp-image-2441 " src="https://login.247hotels.com/wp-content/uploads/2023/10/Mary-Ellen-2-e1698704706741.jpg" alt="Mary Ellen" width="283" height="332" />
Meet Mary Ellen Goese, she is one of our Corporate Directors of Revenue Management and oversees a portion of the <a href="https://www.247hotels.com/portfolio">Twenty Four Seven Hotels</a> portfolio. In the hospitality industry, we are always learning, no day is the same and we are constantly on our toes. For Mary Ellen, this challenge gives her the opportunity to thrive and continually find ways to make it better.
Describe your professional career journey. 
Other than a brief stint in retail, my entire career has been in hospitality. I started working as a front desk agent in college to gain work experience hours. After graduating, I moved into a group coordinator role because I wanted to have set work hours, and that is when I learned about revenue management, which I’ve done in some capacity since then, with the last 5 years specifically dedicated to revenue management.
Why did you choose the hospitality industry? 
I never had a set career path in mind, which made it challenging to decide on a college major. I thought I would go with a general Business Administration degree but then I heard about the hospitality program at Cal Poly Pomona and liked the idea of having a more specific path. I attended a meet &amp; greet luncheon for the Collins College, really enjoyed the vibe from the students and professors, and that kicked-off my hospitality journey.
What do you love most about your role? 
I like that there are two sides to my revenue management role, which makes it challenging and motivating. There is the data analytics side and the relationship building side. As revenue leaders, we need to understand the systems, reports, data, etc., but we also need to restate all that information in a way that non-revenue team members can absorb and get on board with the strategies and initiatives.
What is the most pressing business challenge you&#8217;ve faced recently and resolved? 
I can’t say that it’s resolved, but as the company grows, we are figuring out how to grow our department sustainably. A focus area right now is automation: how can we invest in people, programs, and tools to reduce time spent on reporting and increase time spent on strategy.
What inspires you to be great? 
For me, it is important that I am someone my team members can rely on. And to gain that trust, I need to do the best that I can at my job, be consistent, and have empathy towards others. That is what I try to work on every day.
Tell us about your professional aspirations.   
My current goal is to continue learning, growing, and improving my knowledge and skills surrounding revenue management and to help my team members do the same.
We hear you provide mentorship at your alma mater, The Collins College of Hospitality Management at Cal Poly Pomona. Tell us a little about that experience and any advice for those upcoming in their career.
I’ve had several opportunities over the last few years to speak to the revenue management class at the Collins College. It’s been great to reconnect with the university and see how much the hospitality program has grown.
In the guest lectures, I try to provide the students with insights on what a revenue manager&#8217;s job is like day-to-day because that is what I would have found useful when I was in school. I also provide the students with free resources they can take advantage of to learn more about revenue management and see if it’s a viable option for them.
Mary Ellen, thank you for your dedication to making the most of each day and seizing new opportunities. We look forward to your continued growth – the sky is the limit!
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24seven Hotels

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Mary Ellen 2

Daring To Be Great: Insights from a Rising Star

Meet Mary Ellen Goese, Director of Revenue Management at Twenty Four Seven Hotels. A thriving leader with a passion for making it better.

Blog - Daring To Be Great: A Rising Star | 24seven Hotels

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SBATX_Double_Suite_Bedroom_Detail_no_outlet

<h1>International Housekeeping Week</h1>
It&#8217;s our favorite week of September &#8211; International Housekeeping Week and we&#8217;re celebrating our associates whose role is central to our ability to provide hospitality, finely tuned.
Housekeeping is an essential part of the guest experience, and it’s more than just a perfectly made bed that delivers on this experience. “Housekeeping is the backbone of any hotel,” says Tim Heim, Captain of Moxy Tempe.  “During this week, we really take the time to recognize the tremendous contribution of our Housekeeping teams. And we do it in a way that is not only fun and exciting, but also gives them a chance to show what they do.”
<img loading="lazy" decoding="async" class="alignnone wp-image-2389" src="https://login.247hotels.com/wp-content/uploads/2023/09/processed-0F1339DF-B303-4A48-BBE4-4DF94D190885-2B614B82-51F6-495C-A970-4AC02D06CA24-e1694470298414.jpeg" alt="" width="1168" height="786" /> <img decoding="async" class="alignnone size-medium wp-image-2391" src="https://login.247hotels.com/wp-content/uploads/2023/09/IMG_5716.heic" alt="" />
Across our portfolio of 30 hotels, special recognition events and activities are planned throughout the week. Breakfast with the team, potluck lunches, managers from other departments helping for the day, fun gifts and our-famed Housekeeping Olympics. During the Housekeeping Olympics we have different activities like who can vacuum the fastest, soap stacking, lightning-fast bed making, and pillow stuffing. We invite other departments and our Regional teams to participate and cheer them on, so it&#8217;s a fun motivational experience.
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Quite often, our Housekeepers must deal with the unexpected, but their willingness to deliver an impeccable room product with excellent customer service is what sets them apart. Simply put, our Housekeeping teams are the heart of the hotel and while we honor their commitment, hard work and attention detail every day, this is a special week to set aside time to celebrate.
To each of our 400 Housekeeping associates, your tireless and selfless contributions make our hotels possible, thank you for serving with love.
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By 24seven Hotels

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Courtyard-Twenty Four Seven Hotels-9113-cx22 (2)

International Housekeeping Week

Every September the hospitality industry celebrates International Housekeeping Week – join us in saying thank you.

Blog - International Housekeeping Week | 24seven Hotels

Star Lounge

<h1>At the Table with the Star Lounge Culinary Team</h1>
There is no truer experience when traveling than when you experience the soul of a destination through the local cuisine. So in honor of National Culinary Arts Month, meet the Star Lounge culinary team who brings to life the refined art of good food and the soul of Sacramento every day.
Executive Chef Graham Forbes, at Star Lounge located inside the Hyatt House Sacramento/Midtown and formerly the Chef de Cuisine at the Kimpton Sawyer Hotel, leads the extraordinary Star Lounge culinary team and has worked in kitchens for over 18 years.
Why did you become a Chef?
Chef Graham: I started washing dishes as one of my first jobs in high school. I loved the fast-paced intense atmosphere. From there I moved to prep and after stints in other fields I always come back to cooking.
What do you love most about your job?
Chef Graham: My team!
What most excites you on the Star Lounge menu?
Chef Graham: Our Short Rib Tacos topped with lime cabbage slaw, avocado purée, micro cilantro, and cotija.
<img loading="lazy" decoding="async" class="alignnone wp-image-2366" src="https://login.247hotels.com/wp-content/uploads/2023/07/Untitled-design-1.png" alt="Star Lounge Short Rib Taco" width="283" height="283" />
Chef Josh, Chef de Cuisine at Star Lounge
How long have you been in culinary arts?
Chef Josh: I have been working in kitchens since I was 14 years old!
How do you describe your cooking style?
Chef Josh: I specialize in making scratch made, humble comfort food.
What do you love most about your job?
Chef Josh: I like being able to give back to the Sacramento community by using sustainable ingredients from small, local businesses.
<img loading="lazy" decoding="async" class="alignnone wp-image-2367" src="https://login.247hotels.com/wp-content/uploads/2023/07/Untitled-design-1-1.png" alt="Chef slicing fresh made bread" width="295" height="295" />
Chef Dustin has been cooking since 2007 and has experience working in several restaurants prior to Star Lounge as a line cook.
What is your favorite dish to cook?
Chef Dustin: Breakfast is my specialty; I am known for my hollandaise sauce!
What most excites you about working at Star Lounge?
Chef Dustin: I like being a part of this cool, new experience and am excited to start a weekend brunch in the future.
<img loading="lazy" decoding="async" class="alignnone wp-image-2363" src="https://login.247hotels.com/wp-content/uploads/2023/07/StarLounge-1-3.jpg" alt="" width="736" height="449" />
Guests and locals may dine daily at Star Lounge, a full-service restaurant and bar, located on the third floor of the newly renovated Hyatt House Sacramento/Midtown. Star Lounge continues the tradition of being a gathering place, offering happy hour, an inventive craft cocktail menu and dinner featuring small plates, burgers and steaks. <a href="https://www.historicstarlounge.com/">Learn more, view menus and make a reservation</a>.
Interested in a culinary career like these chefs, explore open food &amp; beverage positions across <a href="http://www.247hotels.com">Twenty Four Seven Hotels</a>&#8216; portfolio on our <a href="https://www.247hotels.com/careers">Careers page</a>.
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24seven Hotels

At the Table with the Star Lounge Culinary Team

Meet the Culinary Team behind Star Lounge at Hyatt House Sacramento. A new culinary experience in historic Midtown.

At the Table: Star Lounge | 24seven Hotels

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Rockin' Pet

<h1>24seven Hotels, Where Pets Go To Have A Rockin’ Stay</h1>
Pet friendly hotels in top California destinations plus Las Vegas, Tempe, Tucson and Boise
No more leaving your best buddy behind – now you can bring your four-legged family members with you when you travel. We’re happy to welcome guests and their pets with our new Rockin’ Pets program at all Twenty Four Seven Hotels across the western U.S. Whether you’re traveling with your dog or cat, we want to make you and your pet feel at home with us and offer you peace of mind knowing your pets will receive their own special perks and pampering in a comfortable environment during their stay.
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Amenities for a Paw-some Stay:
<ul>
<li>Bow Wow complimentary gift box at check-in with a collapsible water bowl, toy for a tail wagging good time and waste bags with a leash holder.</li>
<li>Designated walking and potty areas at hotels where space allows.</li>
<li>Hotel associates can recommend local pet friendly restaurants, boutiques and more!</li>
</ul>
Pet-Friendly Highlights:
<ul>
<li>Happy Tails pet-cation packages at Cambria Hotel Calabasas and Cambria Hotel LAX.</li>
<li>Chef-made pet treats at Hilton Garden Inn Temecula and at the opening soon Steward Santa Barbara.</li>
<li>Famed dog beaches close to Dana Point Marina Inn, Hampton Inn Buena Park and SpringHill Suites Anaheim.</li>
</ul>
<img loading="lazy" decoding="async" class="alignnone wp-image-2234" src="https://login.247hotels.com/wp-content/uploads/2023/04/Photo-Collage-Template-4.png" alt="Three happy dogs with their welcome gift" width="968" height="306" />
We know travel is better with your furry companion that&#8217;s why our hotels are pet friendly and welcome well-mannered pets, with no breed restrictions. Up to two pets are permitted per room or suite. Pet fees and housekeeping policies vary by hotel. <a href="http://www.247hotels.com/portfolio">Click here to explore all Twenty Four Seven Hotels</a>.
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24seven Hotels

Rockin' Pets Program

The Rockin' Pets program offers a welcome gift and pet friendly amenities for dogs and cats at hotels in California, Arizona, Nevada and Idaho.

Pet Friendly Hotels | 24seven Hotels

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Residence Inn-Twenty Four Seven Hotels-8893-cx8 (1) (1)

<h1>Daring To Be Great: Female General Managers Spotlight</h1>
Cue the confetti! As we wrap up Women’s History Month and our celebration of past, current, and future female leaders, we’d like to shine the spotlight on three of Twenty Four Seven Hotels’ extraordinary female General Managers who are making a difference and opening the table for everyone to contribute.
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What inspires you in the workplace? 
Nicole: I’ve always been inspired by those that weren’t always dealt the greatest hand, but you would never know it by their work ethic.
Jessica: Workplace relationships and connections. The opportunity to meet a myriad of individuals from all over the world and learn from the talented associates I lead.
Adilene: The desire to learn something new every day. New challenges arise, nothing is ever the same and being able to find solutions to different situations is inspiring for me.
What is your work mantra? 
Nicole: We set the bar.
Jessica: Stop trying to calm the storm. Calm yourself. The storm will pass.
Adilene: To celebrate all kinds of success whether it&#8217;s big or small, any celebration is exciting and it’s important to find different ways to celebrate your team.
What is your leadership philosophy? 
Nicole: I believe my team is watching how I handle every matter–big and small. Therefore, I lead by example. I show each of them that the bare minimum isn’t an option. Recognition has become a habit to give. I show compassion, recognizing their personal life. We aren’t machines, we are people with feelings, and we all get treated with the same respect. There will always be issues that arise, however, how we deal with them will set a tone for the workplace.
Jessica: Lead by example! Brené Brown phrased it best, &#8220;For me, if you&#8217;re not in the arena also getting your ass kicked, I am not interested in your feedback.&#8221;
Adilene: I enjoy leading by example—what better example than our own.
What advice do you give up and coming female leaders?
Nicole: Being a female leader in a male driven occupation is extremely tough at times. I’m my true self, always. I can be tough, soft, funny, serious, logical, sensitive, and reasonable. But I always demand the same respect I give you. My advice is just to be your authentic self. Set boundaries when needed and enjoy what you’re doing. Because happy employees are productive employees.
Jessica: The ability to learn is the most important skill a leader should have. And empower those around you! The best leaders, develop those around them.
Adilene: The best advice I can ever give is to be yourself! That is the most powerful tool we have as leaders.
In a role, predominantly held by men, these women are carving out their own path to success and helping others along the way. Thank you for sharing your passion and inspiring us all, here&#8217;s to a bright-her future!
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24seven Hotels

Daring To Be Great: Female General Managers Spotlight

Meet three of Twenty Four Seven Hotels’ female General Managers who are making a difference and opening the table for everyone to contribute.

Blog - Daring To Be Great: GM Spotlight | 24seven Hotels

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Chino Hills Sunset Trails

<h1>Daring To Be Great: Female Leader Spotlight</h1>
<h4>Donna Soumphonphakdy, Area Director of Sales </h4>
<img loading="lazy" decoding="async" class="alignnone wp-image-2087 " src="https://login.247hotels.com/wp-content/uploads/2023/03/selfie-e1678240428749.jpg" alt="" width="510" height="336" />
As we celebrate Women’s History Month, meet Donna Soumphonphakdy! She is the Director of Sales for two <a href="https://www.247hotels.com/portfolio">Twenty Four Seven Hotels</a> – <a href="https://www.247hotels.com/locations/towneplace-suites-by-marriott-ontario-chino-hills">TownePlace Suites</a> and <a href="https://www.247hotels.com/locations/holiday-inn-express-chino-hills">Holiday Inn Express</a>, both located in beautiful Chino Hills, California. Donna is one of our thriving leaders with a real passion for people and hospitality and she is enthusiastic about what’s to come. 
How did your career begin? 
Honestly, I feel like I was a late bloomer in the hospitality industry. After graduating college, it was challenging to get my foot in the door for a sales position and I knew from my internship at InterContinental Saint Paul Riverfront, operations was not something I wanted to pursue. So, I continued with administrative and retail sales jobs, building experience until I received an opportunity as a Group Sales Manager for Crowne Plaza Minneapolis. That was 2014 and have been in the hospitality industry ever since.   
Why hospitality? What do you love most about your job? 
My mom was a housekeeper for 25 years at the Crowne Plaza Minneapolis. Growing up at the hotel, I loved seeing and being a part of the culture and community they built for their employees. The same hotel was my first Group Sales Manager position.  
I love the real connections I make with people. It’s so important to be able to connect with people, at every level, especially when the connection grows beyond business. Building relationships is key, you just never know when a connection can turn into business.    
How would you describe yourself in a single sentence? 
&#8220;In order to be irreplaceable, one must always be different.&#8221; &#8211;Coco Chanel 
What motivated you to step up and become a leader in the organization? 
I am a very goal-oriented person and I always want to challenge myself. With 24seven Hotels, it was easy to want more and want to become a leader because of all the support and encouragement I received from my regional leader, ownership, and peers. Having that level of energy and hype behind you, the sky&#8217;s the limit.  
Who is the person who inspires you or your leadership mentor? 
My parents – they inspire me to want to be better for myself. Growing up I didn’t understand why my parents hustled so hard, why they pushed education, culture, religion, why it was important for them to build a home from the ground up for my sister and me. As I got older, I started to understand more, they left everything they knew for a new life, new language, new culture, new hopes, and dreams. As a first generation Asian American, I owe it to parents and myself to succeed in everything I do – they inspire me every day to be more and authentically myself.  
Favorite piece of advice you’ve received?  
I love all things women’s rights, empowerment, and equality so I really felt it when Rihanna said “There&#8217;s something so special about a woman who dominates in a man&#8217;s world. It takes a certain grace, strength, intelligence, fearlessness, and the nerve to never take no for an answer.”  
What would you say to inspire the next generation of hospitality leaders? 
Never count yourself out – if the client tells you no, it’s a no for right now but it can be a yes in the future.  
What do you do to recharge? 
Me time! I love spoiling myself, spending quality time by myself and being in-tune with my feelings. I am a firm believer in self-care and inner peace. No matter what that looks for a person, mental health is so important, especially in today’s society.  
Favorite app, podcast or book: 
My favorite app is Canva, it’s my go-to! I love creating work-related and personal content.  
My favorite book is “Women Don’t Owe You Pretty” by Florence Given.  
Favorite travel destination: 
I never thought I’d ever say this but Minnesota, I’m sure it will change once my parents decide to move to California. 
Hype song:  
I’m a 90’s and 2000’s era type of girl but any time “Pour It Up” by Rihanna comes on, it’s speaking to my soul!
Thank you for everything you do, Donna and for being an inspiration to your team. We look forward to your continued growth and you&#8217;re right – the sky IS the limit!
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24seven Hotels

Daring To Be Great: Female Leader Spotlight

Meet Donna Soumphonphakdy, Director of Sales at Twenty Four Seven Hotels. She is one of our thriving leaders with a real passion for people.

Blog - Daring To Be Great: Leader Spotlight | 24seven Hotels

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California Vineyard at Dusk with rows of vines

<h1>More than a Day of Romance</h1>
Whether your idea of romance involves sunset views, breakfast in bed, wine tasting, or poolside lounging, you’ll find a perfect getaway for two at <a href="https://www.247hotels.com/locations/hilton-garden-inn-temecula">Hilton Garden Inn Temecula</a>.
Why go: Temecula Valley is Southern California’s vibrant wine country and was named a Top 10 Wine Travel Destination by Wine Enthusiast, offering endless opportunities for every couple to unwind, have fun and connect. “As one of the most romantic destinations in Southern California, Temecula Valley offers endless opportunities for couples to unwind, have fun and connect with each other” shares Steve Diaz, General Manager at Hilton Garden Inn Temecula. From hot air balloon rides and horseback riding to specialty shopping and of course award-winning wine tasting — it’s an idyllic setting if you are celebrating a birthday, a special anniversary or just a spontaneous staycation.
<a href="https://www.visittemeculavalley.com/">Explore Temecula Valley</a>
Why stay: Conveniently located off 1-15 and only an hour from San Diego, Orange Country, Palm Springs; and 90 minutes from Los Angeles! The newly built <a href="https://www.247hotels.com/locations/hilton-garden-inn-temecula">Hilton Garden Inn Temecula</a> is walking distance to Old Town Temecula and only a short drive to local wineries. Guests will enjoy upscale accommodations, a lively bar experience, an outdoor pool with cabanas for lounging and a spacious patio and firepit area perfect for cozy evenings.
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-1968" src="https://login.247hotels.com/wp-content/uploads/2023/02/Photo-Collage-Template-2-1.png" alt="Hilton Temecula Photo Collage - wine, pool, room, firepit" width="1748" height="1072" />
Good to know: <a href="https://www.247hotels.com/locations/hilton-garden-inn-temecula">Hilton Garden Inn Temecula</a> now offers local wine packages to make the most of your visit—available every day, not just during the month of February. So, whatever the occasion, you’ll create special moments that stay with you long after you leave.
Temecula Romance
<ul>
<li>Accommodations for two</li>
<li>One appetizer* at Garden Grille</li>
<li>Two glasses* of local Temecula Valley wine at Garden Grille</li>
</ul>
Dine &amp; Unwind
<ul>
<li>Accommodations for two</li>
<li>A bottle* of local wine (choice of a Temecula Valley Chardonnay or Cabernet)</li>
<li>Chef prepared charcuterie board* with Temecula Valley ingredients</li>
</ul>
*Package inclusions are per stay, not per night.
<a href="https://www.hilton.com/en/hotels/cldtmgi-hilton-garden-inn-temecula/">Click here for hotel reservations</a>
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By 24seven Hotels

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Temecula Wine Pour

More than a Day of Romance

Whether your idea of romance involves sunset views, breakfast in bed, wine tasting, or poolside lounging - getaway to Temecula, CA.

Blog - More Than A Day of Romance | 24seven Hotels

people-hands-toasting-multicolored-fancy-drinks-young-friends-having-fun-together-drinking-cocktails-at-happy-hour-social-gathering-party-time-concept-on-warm-vivid-filter

People hands toasting multicolored fancy drinks - Young friends having fun together drinking cocktails at happy hour - Social gathering party time concept on warm vivid filter

<h1>Zero-Proof Cocktails for the New Year</h1>
After a season of indulgence, a change in routine can be just what you need. That’s the idea behind Dry January, but Yelp believes non-alcoholic cocktail alternatives will continue to rise in popularity throughout 2023. With celebrities creating their own lines to bars going booze-free, you no longer have to order water if you’re not drinking.
Made from fresh squeezed juices, teas, and other herbal ingredients, a mocktail is as nuanced as the most complicated cocktail. According to Bacardi, 40% of respondents in the 2023 Cocktail Trends Report said they are drinking more non-alcoholic or low alcoholic drinks compared to 2020.
<img loading="lazy" decoding="async" class="size-full wp-image-1931" src="https://login.247hotels.com/wp-content/uploads/2023/01/iStock-1339612454.jpg" alt="Fruit-based mocktails in highball glasses" width="5200" height="2768" />
Stacey Rivera, Regional Director of Operations at Twenty Four Seven Hotels, is leading the way with a bar menu shake up across the hotel portfolio – “when we embrace the versatility that non-acholic drinks offer, it entices our guests to raise a glass.” In the past, when guests ordered a non-alcoholic drink, they would get something overly sweet, now with new non-alcoholic spirits, you can get the flavor complexity of an alcoholic cocktail.
The rise in craft cocktails sans alcohol is something to celebrate. So, mix it up and try these zero-proof cocktails at participating Twenty Four Seven Hotels or shake up these recipes at home—they&#8217;re sure to satisfy your craving and guaranteed to be hangover-free.
Gin &amp; Ginger
Makes 1 mocktail
<ul>
<li>2 ounces Ritual Gin Alternative</li>
<li>5 ml Fresh Lime Juice</li>
<li>3 drops of Droplets Rosemary Bitters</li>
<li>4 ounces Tassoni Fiori di Sambuco (Elderflower Tonic)</li>
</ul>
Pour all ingredients in a Boston Shaker filled with ice and shake vigorously. Pour over ice in prepared glass. Garnish with Lemon Slice and Rosemary Sprig.
 Pink Martini
Makes 1 mocktail
<ul>
<li>1 ounce Pearson Gin Hibiscus &amp; Rose 0.0%</li>
<li>1 ounce Boiron Raspberry Puree</li>
<li>1 dash Fresh Lemon Juice</li>
<li>2 ounces Martini 0.0 Sparkling Wine</li>
</ul>
Rim drinking glass with Pink Sugar then gently stir and strain all ingredients into glass.
Mojito
Makes 1 mocktail
<ul>
<li>2 ounces Fresh lime juice</li>
<li>1 dash Brown Sugar Syrup</li>
<li>5 &#8211; 6 Fresh Mint Leaves</li>
<li>2 drops of Droplets Chamomile &amp; Darjeeling Tea Bitters</li>
</ul>
Shake, strain and top off with Tonic Water.
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-1930" src="https://login.247hotels.com/wp-content/uploads/2023/01/Mocktail-Collage.png" alt="Mocktails" width="2000" height="846" />
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By 24seven Hotels

Zero-Proof Cocktails for the New Year

The rise in craft cocktails sans alcohol is something to celebrate and they are now available at select Twenty Four Seven Hotels.

Blog - Zero-Proof Cocktails | 24seven Hotels

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Panoramic teamwork  join hand together concept, Group of diversity people multiethnic unity togetherness in Volunteer community. Collaboration Business Team success concept.

<h1>1 Week, 4 States, 18 Community Projects</h1>
It’s the most wonderful time of the year! Each November we look forward to a dedicated, weeklong celebration of our customers and opportunities for our teams to participate in local community projects where we live, work and travel. At Twenty Four Seven Hotels, we believe in making each day better and this strong commitment doesn’t apply to just associates, clients and guests but also to the communities our hotels are a part of.
Throughout the week hotel teams hosted their own special events, receptions, and office visits to show appreciation for our loyal customers. This gives us time to personally engage with our clients, strengthen our relationships and thank them for their continued partnership.
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-1803" src="https://login.247hotels.com/wp-content/uploads/2022/11/2.png" alt="Collage of Associates and Clients" width="1835" height="581" />
In addition to thanking our customers, we champion making a positive impact in our local communities. We empower each of our associates to ask the question “what can I do next” wherever they work and live. No matter how small the project may seem, when our hospitality band collectively comes together a bunch of seemingly little things turn into big things, and we are able to leave things just a little better than before.
A few of this years’ service projects included:
<ul>
<li>Rake Up Boise – Our Boise hotels team up annually to rake leaves for the elderly in their community.</li>
<li>Second Harvest Food Bank – Our corporate team worked in the fields to plant and harvest fresh produce at Harvest Solutions Farm which supplies 40,000 pounds of healthy produce weekly to those in need.</li>
<li>Bob Hope USO – The teams in Los Angeles worked together to proudly serve our military members and their families seeking comfort and connection to home while traveling.</li>
<li>Orange County Coast keeper – We take a lot of pride in our coastal home and environment. Participating in a beach clean-up day protects marine wildlife and their habitats.</li>
</ul>
Teams also volunteered their time and collected donations for: Coachella Valley Rescue Mission, Boys &amp; Girls Club, West End Shelter for Animals, Foothill Family Shelter, Gathering Humanity, Chino Neighborhood House, Orange County Food Bank, West Valley Food Bank, Family Assistance Ministries and Life Acts.
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-1802" src="https://login.247hotels.com/wp-content/uploads/2022/11/1.png" alt="Collage of Associates Serving Others" width="1727" height="1021" />
“Part of crafting inspired workplaces is building community within our company while also helping support the area and local partnerships where we reside. We are proud to be able to serve not only our guests, but also those in need around us. That is what true hospitality is about.” says Hannah Huse, VP of Sales &amp; Marketing.
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By 24seven Hotels

1 Week, 4 States, 18 Community Projects

We are proud to be able to serve not only our hotel guests, but also those in our communities. That is what true hospitality is about.

Blog - Annual Serve Week | 24seven Hotels

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guest-room-amenities

Guest Room Bed

<h1>A Day in the Life: Housekeeping Department</h1>
Each day our housekeepers come to the hotel with one main goal – to make sure they provide a clean, hygienic and friendly atmosphere to all our guests.
Today, across our hotels, there are 500 rooms to cleaned and 2,000 towels to be washed.
After a team meeting at the start of shift, housekeepers set off with a list of rooms to be cleaned that day, a cart of cleaning products and room amenities, and a vacuum. First, you strip the beds. The linens and dirty towels need to be collected, to be washed immediately. Fresh linens from the cart are stretched across the mattress and folded at the creases for the famous “hotel corners.” Then, you vacuum every corner of the room. You move on to the bathroom. You replace the towels and bath amenities. Every room must look exactly like it did before the guest enters. The guest, in fact, must not be able to notice that anyone was ever there.
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-1370" src="https://login.247hotels.com/wp-content/uploads/2022/09/HSKP-Collage-Blog-Story-1536x1229-1.webp" alt="" width="1536" height="1229" />
If you see our housekeepers in the hotel hallways, you’ll find them with smiling faces always happy to greet you. If a guest has left anything behind, they will keep lost property safe. One of our seasoned housekeepers said, “the most important thing about my job is serving others and the opportunity to do something positive for someone.” Our associates are happy to serve, and the entire team works together to make the hotel shine – literally – so that our guests have the best possible experience. It is the ultimate act of hospitality too often taken for granted, yet unimaginable to be without.
Every September, our industry celebrates Housekeeping Week. While we appreciate their hard work and dedication every day, this is a special week to set aside time to celebrate our associates. Their tireless and selfless contributions make our hotels possible. Thank you to all of our Housekeeping Teams – YOU ROCK!
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-1800" src="https://login.247hotels.com/wp-content/uploads/2022/11/HSKP-WEEK-5.png" alt="Collage of Housekeeping Staff" width="1080" height="850" />
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By 24seven Hotels

Two smiling housekeeping ladies with folded towels in hands

hotel-housekeeping

Hotel-Housekeeping

A Day in the Life: Housekeeping Department

Each day our housekeepers come to the hotel with one main goal – to make sure they provide a clean, hygienic and friendly atmosphere.

Let's Give Them Something To Talk About: The Rhythm of Service Excellence

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