A partnership with our hotel management team means you can rely on our depth of hotel management experience, competitive market intelligence, industry relationships, and the most advanced technological systems to continually improve results.

Our ability to oversee the design and hotel construction process is critical to consistently meeting the brand standards of the franchisor, quality assurance for the guests, and pride of ownership for you - the hotel owner. Proper planning and processing of the entitlement phase generates key up-front decisions that impact a hotel's profitability down the road. We’re a part of any size project, from GC to GS to GOP.

The distinct advantage we bring is a dedicated focus in the premium brands of the select service segment, implementing hospitality operations that are seamless, timely, and vital to the profitability of each property. Having managed hotels through all economic business cycles, we know that hands-on focus, flexibility, and responsiveness are required to effectively manage financially distressed hotels, from crisis to recovery.

Whether you acquire or build a hotel, we understand the critical process of transitioning the property behind the scenes and limiting the impact on the guest experience, regardless of timing. Instantly deploying our transition teams is critical in order to stabilize the operation and ignite guest services, protect and grow market share, implement financial controls, contain costs, and ultimately preserve or improve overall asset value.

Our approach involves top talent leaders in a mentor-driven culture and cutting edge technology, working in tandem with well-established, longtime franchise relationships to deliver the unique travel experience that guests have come to expect today.

Get an operator’s eye and an owner’s approach on your next hotel investment.

AT A GLANCE :
  • Sales and revenue analysis and strategy
  • Creative and eCommerce marketing
  • Brand and enhanced training of all hotel teams
  • Ongoing GSS testing and improvement
  • Legal HR compliance and cultural development
  • Accountability for budgets and forecasting
  • Financial strategy and complex transactional support
  • In-depth asset management insight and support
  • Eco-friendly initiatives to serve the guest, our planet and your bottom line
Partnerships thrive when you add 24-7.   Contact us before your next hotel investment.

"...diligent in all aspects of hotel operations."

– S. Lee, Ocean’s 5 Investment, INC.

As an approved developer and operator with top tier global brands, we bring more than just day to day operations to the table.

Our principals have decades of experience at every stage of the investment and development process, approaching each project as a management partner with an owner's mindset.

Our extensive transaction experience, well-defined investment strategies, and overall credibility are a benefit to both our hotel investment partners, as well as sellers with whom we conduct transactions. From high concept to high yield, we work with you to ensure that your overall capital structure is compatible with your long term investment objectives from both a real estate and an operational perspective.

Hotel Acquisition
In addition to our management expertise, we provide acquisition services to investors who want to acquire a hotel in the United States. As an active participant in the hotel real estate and capital markets, we bring a vast network of business relationships that can help with the various stages of your investment from connecting you with strong assets, assessing the asset, then a plan to improve operating results.

Hotel Development & Repositioning
Our principals have an excellent track record of collaboration with city agencies when it comes to the successful planning, entitlement and development of hotels in urban locations. In addition, we assist you with strategies to redevelop a property when undervalued hotels require major repositioning based on current market situations.

Financing
With an extensive network of hotel capital sources, we can accelerate access to financing. We can assist in sourcing and closing construction, acquisition, or refinancing loans, as well as critical capital for renovations.

Franchising
Our well-established relationships with the top global hotel brands such as Marriott, Hilton, Hyatt, Intercontinental Hotel Group and Choice International, provides owners access to leverage the best hotel franchise opportunity for each, individual hotel

AT A GLANCE :
  • Site acquisition and entitlement
  • Brand positioning, franchise relations
  • Design and construction project management
  • Extensive network of brokers and lenders
  • Strategic support in the refinance of existing properties
  • Development/expansion financing, primary and mezzanine
MEET THE TEAM:

David Wani
Chief Executive Officer

Drew Hardy
President

Gary Gray
Chief Investment Officer

"...exceeded my expectations."

– S. Hodges, Incite Ventures, INC.

Our in-house hotel development expertise is a competitive advantage for you, creating value in your investment goals. By including development and construction oversight from our experienced team, your hotel project runs seamlessly and efficiently as every stage is managed within the same company workflow.

Our ability to oversee the design and hotel construction process is critical to consistently meeting the brand standards of the franchisor, quality assurance for the guests, and pride of ownership for you - the hotel owner. Proper planning and processing of the entitlement phase generates key up-front decisions that impact a hotel's profitability down the road. We’re a part of any size project, from GC to GS to GOP.

From entitlement and permitting, to collaboration with architects, city officials, contractors and design consultants, and into the operational opening, our team is hands-on at every phase of the hotel development and construction process. We ensure efficient collaboration and coordination of the critical opening tasks - including room punch lists, FF&E installation, franchise inspections, training and sign-off.

Whether it’s from ground up or a brand PIP, we also closely manage the franchise relationship to ensure the compliance of brand standards.


AT A GLANCE :
  • Extensive brand expertise for ground-up projects or general PIP
  • CapEx planning and project management capabilities
  • Brand franchise relations to represent owner interests
  • Extensive experience managing all third party interests: city officials, entitlement and permitting, architects, designers, general contractors and operations
MEET THE TEAM:

David Wani
Chief Executive Officer

Drew Hardy
President

Bill Swank Jr.
President-Development & Construction

"Choosing our operating partner in Twenty Four Seven Hotels was the best decision for our investment. "

– Brickstar Capital, LLC

Marketing & Communications
Engaging with guests truly starts with marketing. While the brands provide a foundational online presence and brand identity to facilitate the booking process, marketing today involves understanding the widening digital landscape that connects us with our guests long before they enter the hotel.

Research and experience tells us that the hotel booking process typically starts with a geographical search online and is then likely to meander from the hotel website to a social media feed and a review site, such as TripAdvisor or Yelp, before a guest finally commits to a room.

That’s why our Marketing and Communications team brings strategy, design and eCommerce expertise. We can tackle print, PR, hashtags or events, and we’ll advise you on the size of the spotlight necessary for your particular hotel. Our digital marketing approach involves a multi-channel booking strategy and includes a combination of analytical data and creative design. Working closely with our sales and revenue teams, we stay ahead of the curve to maximize booking opportunities for your bottom line.

In today’s digital world, we ensure a positive guest experience online - to convert that booking, before passing the baton to our operations team for a kick-ass guest experience during their visit at the hotel.

And in the world of rock and roll, we’re the ones that may pitch dancing chickens and bubble bath on an album cover or tour poster to generate that loyal and passionate fanbase.

AT A GLANCE :
  • Hotel website and brand maintenance
  • Online metasearch, link-building, CVBs, tourism offices, etc...
  • Optimize brand positioning on OTAs
  • Digital ad spends in competitive channels
  • Reputation management through review sites
  • Social media strategy and share of voice (SoV) for critical markets
  • Print and digital collateral production
  • Comprehensive services for independent hotels
MEET THE TEAM:

Alison Sansone
VP
Marketing & Communications

Maria Lynch
Corporate
eCommerce Manager

Nicholas Bohamera
eCommerce
Analyst

Sarah Chen
Marketing Coordinator

"Their approach to the operation was immediately impactful…"

~ Brickstar Capital, LLC

Revenue Strategy And Distribution
Our revenue team works in lock-step with the sales and marketing teams toward the shared goal of optimizing revenue in every market. Every single night.

In keeping with our mentor-driven culture, corporate revenue managers and regional sales directors are responsible for a smaller territory than most competitors. This allows for dedicated analysis and collaborative support to general managers and sales leaders with a vested interest in the same outcome.

The RS&D team is highly proficient in all major branded revenue management systems, constantly calibrating settings and leveraging integrated business applications relevant to high performing hotels. Critical workflow synergies between sales, revenue and eCommerce teams ensure an understanding of hotel demand, channel analysis and hotel supply by the operations team.

Our corporate sales team is passionate about developing high quality sales leaders in each market while building relationships with brand and global account teams toward increased awareness and share shift.

Anybody can push data out. We would rather present information that is critical, easy to understand and actionable, deploying a holistic approach towards the development of our leadership and exclusive sales and revenue strategies.

Numbers tell stories, just like lyrics; and we sing ours out loud. Sometimes with makeshift microphones using our desktop staplers. It’s our constant vigilance to the discipline of revenue strategy that allows us to keep enhancing the performance of our hotels and generating epic results.

AT A GLANCE :
  • Proficiency in major brand revenue management systems
  • Daily forecasting to monitor optimal price patterns
  • Analytical expertise in all phases of hotel data
  • Specializing in system conversions, routine maintenance and ad hoc analysis
  • Essential sales training including prospecting, site visits and negotiating skills
  • Monitor segment production and budget reports to inform quarterly action plans
  • Relationship building with Brand and Global Account Teams
MEET THE TEAM:

Isaac Rodriguez
VP
Revenue Strategy & Distribution

Mae Serrano
Corporate
Director Sales

Cassidi Haskell
Regional Director
Sales

Hannah Huse
Regional Director
Sales

Deanna Kautai
Task Force Sales Manager

Emily Grover
Corporate Revenue Manager

Kyle Street
Corporate Revenue Manager

"...the team delivered in all the areas we targeted to improve our asset value…"

~ Brickstar Capital, LLC

People Resources & Development
Entering our second decade of hospitality excellence, we do more than just develop and operate hotels. We develop people as our primary resource on the road to success.

We know that the guest experience starts and ends with those delivering kick-ass guest experiences - whether at the desk, in the kitchen, preparing fresh linens, or fixing the tv, with a readiness to serve.

‘Crafting Inspired Workplaces’ is the foundation of our interdependent mission, which starts with a passion for hospitality and permeates our hiring, training and career advancement responsibilities for your hotel.

Our PR&D team takes a proactive approach by cultivating a healthy, defined cultural experience within the parameters of fundamental HR responsibilities necessary to protect your overall investment. In addition to hotel specific training and certification supporting all major hotel brands, our PR&D team has direct experience in hotel operations, enabling the implementation of industry best practices. We facilitate our own high standards of development through customized modules for management and leadership skills, enabling everyone to thrive in their hospitality career.

Afterall, a workplace culture that is safe, productive and nurturing - with a little bit of rock and roll - is also a profitable one.

Because happy people produce happy guests, leading to a growing fanbase and sold-out crowds, every night of the week.

AT A GLANCE :
  • Centralized recruiting for top talent managers
  • Best practices training for the hiring process at all hotels
  • Hospitality training and certification supporting all major hotel brands
  • Comprehensive total rewards programs, from wellness to people perks
  • Career advancement opportunities for maintaining high retention rates
  • Market analysis and competitive pay practices
  • Dedicated payroll manager and cloud technology for secure and efficient processing
  • Legal compliance for evolving federal, state and local laws
  • Labor relations in relevant markets
MEET THE TEAM:

Jonathan Kubo
VP
People Resources

Leesa Gibbons
Corporate Director
People Resources

Candace King
People Resources Manager

"...highly knowledgeable and accessible…"

~ Brickstar Capital, LLC

Operations & Guest Services
Beyond the brand standards and amenities, exceptional guest service experiences set us apart in the market. Day in and day out.

That’s why our regional and corporate leaders take a mentoring approach in their oversight, support and direction of each property and manager. Large hotel management firms typically structure their leadership responsibility with twice the number of hotels than our regional directors. We establish regional territories that allow for more frequent property visits, more opportunity for cohesion and more opportunities for learning.

We also recognize the interdependence between all departments with a shared accountability in upholding the 247 Value: None of us is as good as all of us.

Working closely with our People Resources and Development team on the hiring process, we hand-pick general managers who embody our mission and contribute to our leadership culture with a proven set of capabilities. Corporate sales and revenue leaders help us keep a pulse on competitors and demand in the market. And our bottom line depends on expert coaching from our accounting team, ensuring cost containment to optimize flow-through.

Afterall, the hotel is not unlike the stage, where all instruments, singers and other pyrotechnic driven components are mixed to execute on a performance.

In other words, we’re proud of our highly skilled and passionate roadie crew to help us pull off a performance that will maximize your returns. Tour after tour.

AT A GLANCE :
  • Leveraging all available Brand tools for service excellence
  • Web-based technologies to forecast labor and expenses
  • Quore mobile communication technology within hotel operations
  • Performance recognition and career advancement
  • CapEx strategy to balance guest service needs with asset preservation
  • Third party inspection services to ensure consistent guest experiences
  • Comprehensive Annual Operating Plans (forecasting, budgets and marketing strategies)
MEET THE TEAM:

John Blem
VP
Operations

Joe Kuhn
Regional Director
Operations

Joe Deutschman
Regional Director
Operations

Michael Gerano
Area General
Manager

"...our ‘go to’ hotel management resource in the Western hotel markets..."

~ Brickstar Capital, LLC

Finance And Accounting
Our hospitality finance and accounting team understands the owner’s mindset, with seasoned professionals that manage your hotel from an investment standpoint beyond day to day accounting practices. We interpret, teach and deliver actionable financial intelligence in order to maximize profitability, knowing this ultimately improves property value based on superior financial performance.

Corporate Controllers take ownership of a wide range of disciplines in both finance and accounting with their eye on forecasting, budgeting, capacity planning, inventory control, and income and financial statement auditing. Corporate Accountants manage critical daily responsibilities such as reconciliation of balance sheet accounts, cash and credit card deposits, payroll entries, general ledger reconciliation, along with month-end closing reports.

Our goal is complete transparency and accessibility of your hotel’s financial information. We leverage web-based, industry-driven accounting systems and our own proprietary owner portal to collect and report detailed financial data from your hotel[s] on a real-time basis.

We get it. We’re more behind the scenes. But we also know that our work impacts the show-stopping experience by the guest and the chart-topping position of our hotels.

AT A GLANCE :
  • Centralized data collection for efficient P/L statements
  • Balance sheet reconciliation, statement of cash flow and analytical reporting
  • Accounts payable check processing, in-house Payroll Manager
  • Complex financial reporting, partner distributions and other transactions
  • Local and state sales tax filing; third-party tax filing and compliance
  • Assistance in managing sales and use tax audit
  • Analyze and reconcile monthly loan servicing balances
  • Fixed asset ledger and reporting
  • Maintain and track all CapEx
MEET THE TEAM:

Samuel Grant
VP
Finance & Accounting

Ramy Abdelmalak
Corporate Controller

Gary Wu
Corporate Controller

Jennie Lee
Corporate Staff
Accountant

Tracy Kang
Corporate Staff
Accountant

Heather Holloway
Accounts Payable Manager

Susan McClurg
Payroll Manager

"…professional, knowledgeable, and trustworthy."

~ S. Hodges, Incite Ventures, INC.