Hotel Operations Management

A partnership with Twenty Four Seven Hotels may begin at any stage of an investment.

We believe that happy stays means happy returns - not just by the guest, but at the bottom line for owners, by outperforming our competitive sets on a consistent basis. So that whole ‘kick-ass guest experience’ part of our Mission starts with ‘crafting an inspired workplace’ for our team members.

In other words, our most valuable assets are the people we hand-pick for each hotel, based on a passion for service.

We staff our hotels with General Managers who embody our mission and contribute to our management culture with a proven set of capabilities. Our Regional and Corporate Leaders are vigilant at providing support, oversight and direction that is tailored for each individual property.

Overall, the Twenty Four Seven Hotels management culture thrives as an open and honest environment, combining the utmost professionalism with a down to earth personal approach.

Here’s an overview of the areas we apply focus and direction to our hotel operations management.

Guest Satisfaction

  • Engage third party secret shopper service in assessing quality of experience and product on a monthly basis
  • State of the art technology utilizing a texting application for direct contact with guests for immediate feedback
  • Leveraging all available Brand Tools to achieve Guest Service excellence

Cost Containment

  • Prepare Annual Operating Plan consisting of Financial Budget and Sales & Marketing Planning
  • Practice “checkbook’ accounting to ensure results
  • Utilizing web-based technologies to forecast labor and expenses in real time

Employee Retention & Development

  • Invest in training needed to reach maximum performance in current position
  • Providing mentorship and opportunities for career advancement
  • Recognizing and celebrating accomplishments with all Team Members

Asset Preservation

  • Align Annual Capital Expenditures for guest satisfaction with long term preservation in mind
  • Establish Preventative Maintenance Programs

Twenty Four Seven has hotel management expertise in a wide cross-section of hotel operations, including full-service, select-service, extended-stay and lifestyle. As an approved operator for more than a decade for top tier national brands - such as Marriott, Hilton, Intercontinental Hotel Group, and Hyatt - our success comes from an owner’s approach, proven with measurable results in all areas of operations.

Get an operator’s eye and an owner’s approach on your next hotel investment.

Contact us before your next hotel investment.

"...impressed with their depth of knowledge, experience, responsiveness and
professionalism."

- J. Woo, TULLY MANAGEMENT, INC.